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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1836 reviews 70%
4 star 551 reviews 21%
3 star 50 reviews 2%
2 star 106 reviews 4%
1 star 84 reviews 3%
Review Us
Allen N.
5 out of 5
2/27/2025
I’ve been working with Jaime as a service advisor since 2007. He has always been professional, knowledgeable, courteous, friendly, and trustworthy.
Patricia B.
5 out of 5
2/27/2025
Always excellent service by Jaime and the Bob Smith team.
Paul T.
5 out of 5
2/27/2025
Greg's is always intent good service even when unplanned situations arise. This is appreciated.
Linda D.
5 out of 5
2/27/2025
My car and I were taken care of very well.
Linda B.
5 out of 5
2/26/2025
Ara Zarigarian was very professional very friendly and he had the Knowledge, thanks for everything Ara
Paul L.
1 out of 5
2/26/2025
The $85 fee to power wash the engine compartment was excessive and incomplete as several leaves and acorns were still evident in one recessed area. My point is if I could easily it why was it overlooked by the technician. Lastly the $220 diagnostic fee to find and unplug the drains in the sunroof was quite high. Sway bars with leaking boots and some throttle body were replaced. My total bill today was $1079 after a discount. Such a deal I think not. I have been a Toyota customer at this dealership for over 25 years and may rethink my next purchase.
Anne Marie.
5 out of 5
2/26/2025
Service was exceptional!
Alsvik V.
5 out of 5
2/25/2025
Your customers service is doing a good job.
Vahan V.
5 out of 5
2/25/2025
Thanks for your service
Chris D.
4 out of 5
2/25/2025
Jaime was excellent. My left front turn light is not working and that repair was added to my final bill. Hoping that you guys can replace the blub.
Li S.
5 out of 5
2/25/2025
Good service.
Ema A.
5 out of 5
2/25/2025
He is the best
Raul C.
4 out of 5
2/25/2025
100% satisfaction
Andre A.
1 out of 5
2/24/2025
I specifically requested that the service shop adjust tire pressure accordingly after tire rotation as front and rear tire pressure requirements are not the same. I heard “service will go based on the sticker on the door” to which I said if they did each time I brought the car in, I would not have to ask. Sure enough the tire pressures are not correct after rotation. This is never done right after rotation. This is a minor thing - how can the shop be trusted with larger service needs?!
Victoria D.
5 out of 5
2/22/2025
As always, I had a great service experience with Greg.
Bruce S.
4 out of 5
2/22/2025
Greg is great to work with and a real asset to your dealership! Bruce S
Chuck O.
4 out of 5
2/22/2025
Patrick did a great job of getting me in for service for my blowout - getting a matching tire and checking on the warranty for my tires. The service was way WAY ABOVE & BEYOND normal and I recognize that and am very VERY appreciative for this kind and gracious service extended to me. THX THX THX Patrick (and Mike!).
Patricia S.
5 out of 5
2/22/2025
Great service. Friendly people. I worked on my computer and was asked three times if I wanted water or if I needed anything… so thoughtful! Thank you for your goodness. Blessings on all of you.
Brian T.
5 out of 5
2/22/2025
Ara and his caring and professionalism are the reason I come back. You have a great team there Thank you for keeping my car running so well.
Narbeh M.
4 out of 5
2/22/2025
Hank is an effective communicator and took the time to address all my needs and concerns. He and your staff in general have always been kind, informative, professional, and helpful over the years. I am very grateful for the service I receive every time. Thank you.

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