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Real Reviews From Verified Customers

Service Center Review Summary

5 star 750 reviews 51%
4 star 351 reviews 24%
3 star 56 reviews 4%
2 star 144 reviews 10%
1 star 176 reviews 12%
Review Us
Lisa C.
2 out of 5
2/22/2025
2025 vehicle for just it’s 5000 mile inspection, with a reservation, and it takes 2 hours to make sure a new vehicle is running properly?
Stacey L.
5 out of 5
2/21/2025
Amazing service thank you.
Sierra W.
5 out of 5
2/21/2025
Beth is always helpful
Ralph J.
5 out of 5
2/21/2025
Steve was great, best service I’ve had in along time.
Cynthia Z.
5 out of 5
2/21/2025
Very courteous and professional.
Troy K.
5 out of 5
2/21/2025
As always, Beth, is wonderful to deal with..
John M.
5 out of 5
2/20/2025
Steve was wonderful to work with and very knowledgeable with his advice, also, the lady that checked me out really seemed to care about my experience. Thank you
Terry C.
4 out of 5
2/16/2025
Ray has good communication skills and has helped me out a lot.
Eileen C.
3 out of 5
2/15/2025
The only concern I had was I had an appointment and was going to wait on it and it took 4 hours for just a battery replacement. Why schedule appointments if you don’t have staff to fill.
Betty E.
4 out of 5
2/15/2025
The repairs were for wished in time estimated and the charge was less than the amount estimate
Garry H.
2 out of 5
2/15/2025
I have to go back to get the sticker right. This is not the first time ether, the last time I had the Lexus serviced and after I got home that’s hen. Noticed that it was wrong. Why can’t they get it right the first time? This makes me leary about the job they’ve done to my I my car.
Mike B.
1 out of 5
2/15/2025
Didn’t fix what was wrong
Michael M.
5 out of 5
2/14/2025
I really enjoy working with Mr. Ray. Every time I gone to him he’s always been very friendly.
David J.
1 out of 5
2/14/2025
I’ve been unable to get someone in the service department to call me back. There is apparently some problem with the Zurich Warranty claim. The parts department calls me about every two weeks asking when I want to schedule the seat motor replaced. I tell them each time that I’m waiting on someone from the service department to call me back. They are supposed to follow up with the service departmen to call me backt, but I never get a call back. I just received the survey message today and this is the only response I have received from the service department in 6 weeks.
Michael S.
5 out of 5
2/14/2025
She’s the best.
Alex Y.
3 out of 5
2/14/2025
It took a couple of attempts, but once they got it figured out, it was fixed perfectly!
Brenda K.
2 out of 5
2/14/2025
I was estimated 3 hours for a recall and oil change. It took over 4 hours. It would be nice if the time estimate was a little more accurate. The actual service was great though.
Jesus G.
5 out of 5
2/13/2025
Loved the quality of care and attention to detail. Would recommend 10/10 services.
Eric R.
5 out of 5
2/13/2025
Steve was great. He walked me through my service appointment and explained each step to me with an estimation of the costs. I am very satisfied with My experience and will return to Lewis Toyota for my service needs. EKR
Tom G.
5 out of 5
2/13/2025
Ray was very courteous and helpful. I was very satisfied with his service.

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