After I picked up the car I found that the placard with the electronic strip that is used to automatically open the garage door at our condo was missing. I did eventually find it. Someone had put it in the glove compartment. It took some searching to find. Service team should be more careful about moving things in the car.
Otherwise, very good experience with your team.
Really nice customer service. Very friendly. Tye was as well
Melissa and the team did a great job with same day service when my battery inexplicably died.
She also went above expectations getting a cab to and from my place of work
Thank you
The cabin filter has two covers. Tonight I found the outer one completely off and the inner one half on. Now, I can't trust that the air filter was replaced and that the oil level is correct. I will have to check those in the morning, before a planned trip.
Helpful, professional, friendly and they went above and beyond to help us with our defective battery. Thanks again!
Great service excellant service manager
The paperwork for my vehicle was lost. I waited for two hours. I found my vehicle myself sitting behind the building. Several people scrambled around to find the paperwork but never did. We’ve used your services for 7 years, but feel that things are going downhill.
Sean was updating the status of my car as I waited. He explained things to me and answered my questions. Very satisfied!
Mellissa was terrific- she made sure we got everything necessary done and was fast and pleasant with the experience.
Took to long and too expensive
Temp was 38 when I picked up my car, I just assumed the car would be washed. The lack of knowledge about whether my issue was normal or not per staff confusion was chalked up to I guess that’s the way they all are; which was sad at best. You’d like to think that professionals in their field would at least be able to have the knowledge needed to do their job effectively. I’ve waited all my life to own a Toyota and with the opportunity with 2 soon to be drivers Smart Motors could have earned long term business, but that will not be the case.
Quick service, great communication
Attention to details exceeded my expectations.
To get my oil change, I need to be there at 6:20 if I want to be out of there by 8:30, and if weren’t right after an ice storm, I wouldn’t have been done until 9:30.
Eric explained everything step by step so I could understand the terms. He was confident, looking me straight in my eyes. Effecient in his work and skills. And a perfect gentleman.
I am 78 years and he was patient because I wear hearing aids and he adjusted to my needs. He adjusted voice slower and louder 4 me. I want Eric 2 service me again.
Mellissa did an excellent job with my most recent service. She explained all outstanding issues and thoughtfully made recommendations. Happy to see her for my next service! She needs to be promoted!!
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