Sean was good, but I wanted to bring up that when I got back to my car when it was done, someone had gone into my glove compartment and left things out on the passenger side chair and floor. I don't know what they would have been looking for in there.
To bring up another issue I had the last time I had my car in for a repair, I found something had cut into the dashboard about a foot long. I didn't report it at the time because the car is older and I couldn't prove it was done in the shop, but it wasn't there before. The cut is a good foot long and while I didn't think it would bother me, it does as the car is still in really good condition. With these 2 experiences, I may not be coming in to Smart for service or repair.
Melllissa listens intently and makes sure all our concerns are addressed. This the second time we have had her as an advisor and we would rate her 10 out of 10! She explains everything thoroughly and is very knowledgeable. She’s able to answer any additional questions we have for her. She is a wonderful asset to Toyota. Thanks
In addition to the good service and the printed reports, I appreciate the unexpected courtesy inspection of my car. I depend on my car, so a quick check by an expert eye is reassuring.
Hunter Paul, my service man treated me terrible because I couldn’t afford to pay for services he said I needed done on my car. I also confirmed that I did have a nail in my tire and I asked if it could be removed. He tried to charge me $60 to remove it which is absolutely absurd. After leaving the dealership, I made an appointment with a different place and they removed it for free.
May be interested in RAV hybrid. Sad that Toyota cancelled the Venza.
Had a misunderstanding and Melissa took care of it perfectly.
I had an appt for service.
I got in on time, they did
A great job. I will go
Back. Thank you !
When you move seats around in someone’s vehicle, even if it is the passenger seat you should put it back the way you found it especially when it’s not your vehicle. Also, please pay attention to things on someone’s floor, you smashed a McDonald’s soda thing on mine and now all the soda is on my passenger side floor.
Thanks for the quick service
Friendly and helpful! Thanks
Thorough, kind, considerate and timely! Took care of my unplanned maintenance needs
Calib was very nice and seemed like someone I could trust to get me wheels on properly/safely.
Mellissa was awesome! She explained everything thoroughly and was so helpful in remedying my tire situation.
Thanks for making it easy and making sure I understood everything about my car!
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