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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2835 reviews 61%
4 star 953 reviews 21%
3 star 162 reviews 3%
2 star 356 reviews 8%
1 star 337 reviews 7%
Review Us
Michael H.
5 out of 5
1/25/2025
Excellent service, please thank Paul for us
Roseanne H.
4 out of 5
1/25/2025
Drove right in for my appointment and all my vehicle needs were met.
Eric C.
4 out of 5
1/25/2025
Appreciate being accommodated with being late to my appointment by 10 minutes.
Anthony P.
5 out of 5
1/25/2025
Is very pleasant experience
Christine C.
5 out of 5
1/25/2025
Good first experience there!
Nadine D.
5 out of 5
1/25/2025
He was exceptional
Jodie F.
5 out of 5
1/25/2025
Great service as always
Scott A.
3 out of 5
1/25/2025
It was done in a very timely manor. Which is wat better than the 4 times I had called to get a hitch put in the vehicle and never received a return call.
Mark W.
4 out of 5
1/24/2025
Gregorio did a great job. Huge improvement from my last couple service experiences at this dealership.
George J.
5 out of 5
1/24/2025
As good as it gets: it was very competent, on time, fast turn around, timely updates via text with attached docs to review. Text notification when it was done. Super easy and a very good experience.
Laura R.
2 out of 5
1/24/2025
I was hoping the car would be washed since it spent two days in the shop and I know there is a car wash there. The pickup process was also confusing due to mixed messages received from the online system.
Alicia B.
1 out of 5
1/24/2025
No one told me that the trunk needed to be emptied prior to the appt so the battery was not checked
Blaine R.
2 out of 5
1/24/2025
good morning. the intake specialist was polite and helpful. had different person for exit. he was impatient and borderline rude. a bit condescending. doubtful i will return to smart toyota.
Chinwe A.
4 out of 5
1/24/2025
I was glad that Smart motor is the only place that always considers to help out even when you don’t have appointment. Please keep the good work!
Homnaka Mkpaavagoua.
5 out of 5
1/24/2025
Thanks
Barbara W.
5 out of 5
1/24/2025
Friendly and respectful.
Ann M.
4 out of 5
1/24/2025
Was done in under 30 min. Nice!
Paul M.
5 out of 5
1/24/2025
Smart Service is always great. It's why we keep buying Toyotas!
Daniel C.
4 out of 5
1/24/2025
This was the easiest Smart visit I have had. They were on time, checked in with me about questions I might have had and did the job promptly so that wait time was very manageable. And the wait room was not overflowing! All staff were clear I and made all they did clear to me. Thank you!
Emily D.
5 out of 5
1/24/2025
Very helpful and easy to talk to!

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