Efficient and was able to have my car serviced with a minimum of wait time.
The service staff was very professional and enthusiastic to help me solve the problem, I am very satisfied with the service.
Phenomenal service. Cleared up an issue immediately and set my replacement on the right track. Proactively contacted me about the status of my repair and time estimate was accurate. Will continue to reach out to Danny for all future maintenance and repairs. Thank you!
Excellent service experience
I was pleased with very professional and high quality service! Thanks Elizabeth!
Daniel was very courteous. But when I called back to add a oil change to the service while the car was in the shop, there was no response and I left at least 2 voice messages, plus 3 times I told the person who answered my phone to tell Dani that I wanted to add the oil change. And to ask him to call me back to confirm. But I never got the callback. At about 4:40pm when u thought the shop would close at 5 (later I found the shop closes at 6) I asked how would I get my car back, did I get a call from him saying they would start the oil change. I brought the car in at 10:30 and was told the issues I had with it would have taken no more than 2-3 hours. I planned my day that way. In the end, what I was told was true because they weren’t able to recreate any of the 3 problems. It woulda take not the entire day to change oil and even if the shop had to make their own schedules, Dani coulda let me know that so that I could make better plan if my day. This is the kind of manage that would not incur cost on your side but would save lots of resources and chaos on the side of your customers. It’s very unfortunate that that wasn’t the case. On top of that, what you charged for oil change plus tire rotation was $49-60 more than the market price. So as of now, I am not planning to bring my car back to your shop for future services.
My friend brought my car in for my and right away she was told to leave the car for the entire day. This created stress for my friend since our appointment was for 10:00 am and we were not told ahead of time about this requirement, plus my friend had to get to an appointment by 1:00 pm. But I was very please that George the manager made sure the recall work on my car was completed by 12 noon. I appreciated this.
Sherry is awesome and supper helpful.
Amazing service! Had great explanations and reasonings for service items and a great attitude.
Daniel was great and did his very best, but it is clear that this service center is understaffed leading to insane delays (2.5 months scheduling for a recall), and crazy delays when showing up the day of the appointment.
I wish Elizabeth was my customer service rep for everything in my life!! She’s literally the best rep I have ever worked with!
Elizabeth was amazing! That said, the service center over all was pretty chaotic and most customers seemed very unhappy. Also, the signage outside on where to go, where to leave your car, etc. was really bad.
Sherry was very friendly!
Sherri’s service was great. I was disappointed with the wash and vacuum. Only the front seats were vacuumed and the rest of the vehicle had not been vacuumed. Please don’t let this survey impact Sherri. She was amazing, professional and worked really hard . Thank you
Liz is very knowledgeable regarding maintenance for my vehicle. Explains the warranties very clear. Communicates well and is very courteous. Excellent service as usual
Please call me then I can explain why I am not satisfied with his service that was provided.
****-****-xxxx
He was very professional and took extra care to help me get my car taken care of
Elizabeth was very helpful and attentive to the details that I brought to her attention. While some of the technical issues were not necessarily fixable this time, she did relevant diagnostics and/or took the time to document the issue for future reference.
Elizabeth was great. Super helpful and friendly throughout the whole process. Thanks!
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