It took 45 minutes to drop my car off with a 10 am appointment on 12/16. The work on the car was completed late 12/24. Not sure if part never ordered or what the delay was or what caused it. Communication was very confusing, mostly text that raised more questions than answers. The whole process from drop off to pick up was frustrating and confusing
1) windshield spray nozzle problem is not solved.
2) steering wheel makes sound when turn close to 90degree which have never happened before.
She was courteous and I felt honest. She explained everything prior and after my visit with regard to my vehicle.
Michael was friendly and easy to work with!
Sherry has provided us with an excellent service! It has been one of the best car service experience we've had.
Lawrence did a great job! Explain very detailed and helpful.
Lawrence was east and great to work with. He kept me informed and got the service completed in a timely manner.
Daniel was great. Helpful and totally knowledgeable.
Sherry was friendly, gave me a perfect time estimate, and made sure everything went smoothly. Couldn’t have been better!
We were promised updates mid day about the status of our car and it took 10-15 phone calls to even get through to a human 4 hours after we were promised an update. All we are asking for is communication.
- 45+ days to get an appointment
- Appointment took longer than expected and there was no communication letting us know when things would be ready until the car was in the car wash
I liked the agent Sherry
Thank you Sherry for taking care of my car
Sherry was great. Fast and efficient
Love the streamlined process I experienced at the facility. Sherry treated me like a valued customer, which I greatly appreciated. Keep up the good work!
I waited 25 minutes to check in and at the end of the day just showed up because I didn’t receive a response when asking via text if my car was ready. It took another 25 minutes to check out because he didn’t know the status and had to go find out. He apologized both in the morning and the evening but it was irritating.
I had an appt at 8:30 and I arrived a couple of minutes early after receiving several text reminders. I had to wait in line for 30 minutes to get my paperwork because there were 4 customers in line ahead of me. I had a similar experience when picking up as Lawrence had to finish up with another customer and I waited another 20 minutes to finish up
Lawrence is very polite and courteous but you need more service advisors to speed up this process. One of the parts needed to complete my service was not available and I was told I have to come back to get this done. This is all taking too much time as I have to drive down from San Francisco
Elizabeth was great, and I really appreciate her honest explanation of what the software updates for the recalls were about and how they work (that they don't actually fix the problem but help to get more information about what causes them).
Social