Please call me then I can explain why I am not satisfied with his service that was provided.
****-****-xxxx
He was very professional and took extra care to help me get my car taken care of
Elizabeth was very helpful and attentive to the details that I brought to her attention. While some of the technical issues were not necessarily fixable this time, she did relevant diagnostics and/or took the time to document the issue for future reference.
Elizabeth was great. Super helpful and friendly throughout the whole process. Thanks!
Elizabeth was amazing. She was able to attend to all of my needs and communicate promptly. She deserves an award!
Elizabeth really went above and beyond to make sure that I was taken care of. I came in for a tire repair and she also got my scheduled maintenance and recalls taken care of. On top of that she stayed a little late to make sure I was able to get my car after work that day. She was extremely helpful and friendly! Thank You!
Had to call and escalate to even get an appointment within 2 months, otherwise I would've been without a car for months, not weeke. Missed timelines. Nearly impossible to get ahold of information or get callbacks. Refused to use texting system to provide simple updates. Took 3 weeks for very simple repairs even though it was diagnosed within a few days. Lack of rentals or loaners makes it even more burdensome for the customer. Just go read the Google and Yelp reviews, they all reflect the same systemic issues and sentiments.
I picked up my car Saturday. The mechanic said he/she could not find code after the engine light came on. Danny told me to bring it back when check engine comes back on. It came on 2 hours on Saturday after I picked up car. Towed it back to your shop. Trying to contact Danny but no reply. Albert L
Sad to say one of the very WORST auto service experiences of my life. The service dept here is slow, inefficient, and seems under-resourced for their customer base. They book appointments more than a month out, then take forever to check you in when you arrive on-time. They lie to cover up their inefficiency - claiming a 1-hour procedure takes 3, then missing their own inflated mark. They promise to call with status updates, don't, then can't be reached when you try to call them. If called out on any of this, some of their staff try ineffectually to help, but others become rude and defensive. Finally, their technicians are sloppy - not noticing or bothering to clean up when they soil an interior.
The Service was good. Everyone was nice and polite, but I was forced to spend two days of my life getting a simple update that should have taken an hour at most.
I don't want to blame one particular service member. Your entire operation is poor. I've owned VW's, AUDIs, BMWs, I have a Rivian currently. I've never encountered a more mis managed, chaotic, stressed out, disorganized service operation. I arrived on time to my appointment. I waited for AN HOUR before I finally grabbed someone at random & was told to "put my keys in an after hours envelope and leave." The entire dropoff and pickup situation WAS UNACCEPTABLE. 0/5 stars. Impressed that the car wasn't lost or damaged or stolen.
It was rocky at first but Danny recovered the experience
Positive experience. Everything was explained sufficiently and my car is clean and ready on time.
Very personable and welcoming
Sherry was helpful in getting me in and out very quickly.
Hyundai got my hyundai elantra 2016 good running condition for complete service, especially on my brakes
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