Danny (Daniel) was personally responsive and caring both during the check-in process and while my car was being serviced, such as keeping me informed about when the car would be ready for pickup. When checking me in, he was clear on what work needed to be done in the car at the current mileage and which pieces of this work are complimentary and which ones aren’t. I am pleased with how the car runs now. When I asked Danny about whether the servicing team will be able to charge my car (since it had only 50 miles charge), he said no because the team has only five Level 2 chargers and that charging takes time. I found it ironic and disappointing that Hyundai, which has one of the best selling EVs, does not have fast chargers in its servicing shops! I highly recommend that Hyundai Servicing charge the EV cars to 80% after finishing the servicing, just like you do with a complimentary washing and cleaning of the car.
George was great! He was very helpful. He took care of ordering a Lyft ride for me both ways.
Excellent service and friendly
I was completely satisfied with the work of Elizabeth Czahar. She’d be a star on any team. She went the extra mile. And your manager is a decent guy. But it was obvious that your service department was overwhelmed and didn’t have the staffing or resources to adequately meet the needs of the customers who were there. When arrived in time for my appointment, I was told to sign in and they would call me. One person sitting nearby told me he had signed in 25 minutes earlier and still hadn’t been called. That is nowhere near what I would expect from a quality dealer. I spoke up and was able to drop off my keys and leave. But I couldn’t get an Uber at your location because Uber didn’t recognize the location. You do a good job of selling cars and a poor job of servicing them. You were saved by Elizabeth who went the extra mile to communicate with me and to make me feel supported when I returned to pick up my vehicle.
Sherry was fantastic from start to finish!
Sherry is very professional, friendly and knowledgeable. Thank you for excellent customer service.
thanks for all the help — elizabeth is wonderful!
liz was great and very helpful
Mr Ladue was very helpful and went above and beyond to get my problems resolved.
Ms. Pandora is prompt, professional and courteous. I consider her as “traditional customer service “ which is hard to find present day. San Bruno Hyundai should be proud to have an employee like her!
I arrived on time for my 1 PM appointment and then I waited five hours for the computer updates on my car. Having been told that the car would take 2 to 3 hours for servicing, I returned to the shop 3 hours after dropping it off and was told that the service had not even been begun yet. This is unacceptable service.
Waiting for replacement and schedule date & time to return
Sherry was very thorough in checking my vehicle and also was able to help me out in a rough I just want to say thanks again see you soon for the other work needed on the car
Not sure my first report on Sherry Pandora ever got sent. Seems your site is quirky. She kept me informed of shop’s progress, gave me choices on services to be performed, got the feeling I was being well looked after. I give her an A+ and I am a UC Davis professor!
On 2/12/25 we had an oil leak on are Tucson 2023 . Mr. Ladue in customer service at San Bruno helped us out. He explained what might be the problem but could not be sure tell his mechanic looked into it.Mr Ladue was very professional and nice. Just one thing we thought our tires was supposed to be rotated but wasn’t. It shows on are contract free tire rotation for 36 months alone with oil change ext. my wife loves her Tucson. Thank you Fred P
Daniel has great customer services he made sure I was tooken care great communication with details on my vehicle and what should be expected
Totally satisfied. No further comment
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