Daniel is knowledgeable, intelligent and explains each service in detail. A perfect example of great customer service!
Elizabeth is excellent at her job and at customer service! She helped me and was terrific to work with. You’re very lucky to have her on the team.
I had such a great experience with Douglas originally who took me to the new G.M. , Tim. I made the San Bruno Hyundai Team aware of the terrible service I had at another Hyundai dealership & not service has been at best meh ????.Lawerence took care of me and service, professional and efficient. As I waited around for my vehicle to be service I met Dion, my Salesman $ Joel Sales manager. These two worked like crazy to get me into My New 2025 Tucson SEL. 2nd car purchased at this dealership. They are working as a team and making it happen while La La makes magic with numbers. Thank you, team.
Want to thank Sherry for help
Elizabeth was great. However I wish there was some form of reception for people coming in.
I was provided with excellent and respectful service.
Dan was very helpful assuaging some concerns I had about my ICCU and VCU recall updates, he really settled my mind. Car was ready as promised, freshly washed.
Lee was responsive, helpful and informative.
She was really helpful in answering my questions and getting me set up and out with my car
Thank you for such good service!
She was right on it did a great job
After I dropped off my car at 9:00 AM, they told me they would call after noon to update me. However, no one called or informed me when to pick up my car. The next day, I called the service center myself to ask when my car would be ready. I was transferred between different employees and managers about eight times, but none of them answered. As a result, I arrived at 5:20 PM the following day to pick up my car myself. Unfortunately, the issue I brought the car in for was not resolved.
Excellent service given by Mr. Lee,.
The checkin was perfect and the completion was done on time.
The waiting area is freezing cold since the waiting room, I am told, has no mechanical heating system. Why not?
The toilet room was not clean and needs to be remodeled. It was unsanitary and clearly is not ADA compliant.
Dan was courteous and kind. Appreciated the Lyft service and extra cleaning of car. Explained everything to me about service and next steps.
Also shout out to Elizabeth who scheduled me.
Took great care of me. Listened to me and answered all my questions. Made entire experience easy. Great job
Very satisfied,My Advisor Michael very approachable
Liz was great with the recall and tire pressure check, but the calendar team was not helpful. They scheduled me for an appointment before the service shop opened and didn’t not offer to help provide any status updates. Cheryl could use additional training.
The seat cover and cushion were replaced, but it looks way worse than how it was. I’m waiting to hear back from Sherry about how they are going to fix it. I feel like they just need to replace the entire seat back because they clearly cannot properly replace the parts. The process itself was fine but so far, the workmanship was terrible.
Lawrence and Doug took good care of me.
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