I’m extremely happy and grateful for Elizabeth Czahar for her outstanding service. She always had a big smile on her face ready to provide an excellent top notch customer service. She’s definitely one of a kind and the reason I will only buy in this location and have my vehicle serviced. Thank you Elizabeth for the unbelievable customer service.
Sincerely,
Alfonso R
Lawrence and Don were the best. They worked well as a team to ensure the customer’s needs were met. It was well worth the drive from the North Bay to get service for my GV60, since Manly Santa Rosa ceased servicing the Genesis brand.
Great service. Careful polite transport to and from. Much appreciated.
I dropped by car off due to leaking issues from the sun roof / windshield area on 2/6. My car had accumulated water in the cup holder. The car was supposed to be in the shop for about a week, then my partner was going to pick it up around 2/17. It ended up being closer to 2+ weeks. We called multiple times and left multiple voicemails before hearing anything about the car. We should have been told about its status well before the 28th when it was picked up. Then, when the car was picked up, one of the handles above the back passenger door was just off, sitting on the back seat. A thorough inspection should have caught that. I’m honestly not convinced a comprehensive review was conducted. I’ve had a couple bad experiences with your service shop at this point. Lack of communication, not following through, always having “system issues” and confusing my car with other vehicles. These mistakes cost hours out of our day, and have become a real inconvenience and annoyance. I don’t know if I’ll bring my car back to your dealership, although I don’t have many alternatives living in SF.
he was very helpful and courteous
We need an EV Tech in my home area (Richmond, Ca), so I don't have to drive more than 30 miles to get my service. It took me 1.5 hours to get there!
I was told no rental cars were available and that they were booked out 30 days for them. When I made the appointment, it would have been nice to learn that a rental car would not be available.
Nice working with Lawrence.
Doug was my representative and he did a great job. Thanks.
Lawrence was easy to talk to and work with. The job was done in timely manner. Lawrence also informed me of the valet pick up service that can be used for our next check in. Thanks for all the help!
Lawrence was very helpful and informative throughout the entire process.
Thank you Lawrence. You and Doug were great. We felt well taken care of and only wish it wasn’t so time consuming. We understand there was an additional update and more work with the tire stem. We just wish your awesome service was available in Santa Rosa.
Thanks again,
Ren (Dorena) Ordaz
Lawrence was professional, thorough and very prompt in notifying me of what was going on. I really appreciate it that.
Lawrence that type of good human is rare bruh answered every questions with detail knowing that there were so many customers kept it real player in only going to get my car maintenance here
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