Appreciate Liz for her effective communication and the tireless efforts in getting my vehicle fully functional. The GV60 needs a lot of work and is no fault of Liz. Thanks Liz
Lawrence took care of my issue issue quickly
Doug kept us informed throughout the whole process, which we really appreciate.
Elizabeth Czahar provided exceptional service. She’s knowledgeable and responsive and friendly.
All the staff are very friendly and welcoming.
Lawrence provided excellent service, end to end. A+
Lawrence was awesome!
Polite, helpful and helped me get a clear sense of the work needed.
Best service experience I've had with Genesis so far!
Lawrence is always helpful.
Doug is great! Super helpful and friendly
Thanks for keeping me informed as all of the needed work was being done.
I definitely am pleased with the high level of service received from Elizabeth and her team. I was greeted with a smile and warm welcome, cared for right away and all my service needs were met. She asked how the car was treating and asked if there was anything she could do to improve my experience with my GV70. Thanks Liz
-Jondelle
Very professional and iI can tell he really cares about the ensuring that the customer is satisfied. When i return i will ebaure to ask for Lawrence to do any additional work exclusively.
Elizabeth is the best advisor I have ever worked with. She is a true asset for San Bruno Genesis/Hyundai.
According to my boyfriend who brought my car in for me, Elizabeth W
We made an appointment for 11am several weeks in advance stating we'd wait for the oil change to be performed. After 2 hours of waiting, nobody even started to work on our car until we asked about it. This was a complete and total waste of a day. It should NOT take 4 hours for an oil change when you have an appointment. We were not the only people experiencing the chaos that happened in the service department today, and I will be calling Genesis customer care. Also, I will be leaving a one star Google Maps review.
Larry was pleasant, efficient and courteous. He got me in the que, kept me informed and had the paperwork ready when it was time to check out. Waiting room pleasant. First experience with Genesis service was a very good one.
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