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Real Reviews From Verified Customers

Service Center Review Summary

5 star 431 reviews 71%
4 star 137 reviews 23%
3 star 6 reviews 1%
2 star 11 reviews 2%
1 star 21 reviews 3%
Review Us
Patricia S.
5 out of 5
3/8/2025
Good friendly people. They did a good job.
Kim A.
2 out of 5
3/8/2025
Everything was good and I appreciated them dropping the car off at my home. The only issue was the battery cover was left off and was hanging out where it could have been broken. Otherwise all was good.
Ethan J.
5 out of 5
3/7/2025
Nick and the entire team always go above and beyond to help with any service needs. I truly value the relationship.
Brad M.
4 out of 5
3/6/2025
I trust Nicks guidance.
Andrew G.
3 out of 5
3/6/2025
No
Dale N.
1 out of 5
3/6/2025
Was told the job would take 3 hours to complete but I was there from 8AM to 2PM. I brought my vehicle there because of the service that I got on previous occasions but the service today was no better today than what I got from other dealers closer to home. I drove 40 miles a little over an hour to sit for 6 hours. If I had known this I would have taken it to the dealer 10 minutes from my house.
Susan S.
5 out of 5
3/5/2025
Lizzy was great. There was a misunderstanding that she handled quickly and satisfactorily.
Scott R.
5 out of 5
3/4/2025
Job well done very happy with the work .
Stanley S.
5 out of 5
3/4/2025
Everyone is always great
Chris M.
5 out of 5
3/4/2025
I’m very pleased with Lizzy a very happy and knowledgeable person.
Zach B.
4 out of 5
3/1/2025
Lizzy was very easy to talk to and helped me with any questions or concerns I had. I was happy with how fast the service was on my truck. You guys were short handed and the tech was busy with other vehicles and still got my truck fixed and back to me before the next work week. So I am super happy with the team for getting my vehicle back on the road, thank you so much and I will definitely bring it back when it needs fixed.
Stacy U.
5 out of 5
3/1/2025
I switched my service to Pettus Ford because everyone is so nice and can answer any questions I have
Linda O.
5 out of 5
2/28/2025
Job well done. It is always good to know Nick is there and that he shares information and helps me be a more informed car owner.
Kim M.
5 out of 5
2/28/2025
Nick is awesome to work with, goes the extra mile to get us scheduled for appointments.
Billy D.
4 out of 5
2/28/2025
I would like to thank Pettus Ford for coming out and picking my car up and bringing it back.
Vicki Q.
5 out of 5
2/28/2025
She’s awesome! Lizzy is top notch. Please give her a raise!!!
Mark D.
5 out of 5
2/28/2025
Great Job today on our repair fora Recall item The two people working the service counter were Very helpful
Jim H.
5 out of 5
2/27/2025
Mobile service is AWESOME
Josh R.
5 out of 5
2/26/2025
Once again, fantastic all the way around! Thanks for everything!
Claud C.
1 out of 5
2/26/2025
Received text and 4pm to pay bill and did so. My daughter went to leave work and her car wasn’t brought back. Call Pettus and Tracey advised service is gone for the day. Tracey reached out to the service manager and was advised bill was paid late so car not brought back. No one called, nothing. My daughter had to find a ride home from work. Very dissatisfied

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