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Real Reviews From Verified Customers

Service Center Review Summary

5 star 431 reviews 71%
4 star 137 reviews 23%
3 star 6 reviews 1%
2 star 11 reviews 2%
1 star 21 reviews 3%
Review Us
Jason M.
5 out of 5
2/26/2025
As always Lizzy was fantastic! She knew who I was and got me signed in immediately. I appreciate her welcoming demeanor and her professionalism. Thank you, Lizzy!
Paul L.
5 out of 5
2/25/2025
Your service is always excellent thank you
Kevin H.
5 out of 5
2/25/2025
Nick and Liz are always providing excellent service. Very happy with the service and workmanship.
Robert W.
4 out of 5
2/25/2025
The fact that you will come to my house. Pick up my vehicle," while Im at work" have it serviced and then bring it back to my driveway is amazing. It makes the scheduled service appointments that much easier. I would buy from Pettus ford again. -Bob W.
Trudi F.
4 out of 5
2/25/2025
That was the first time I've enjoyed my experience in a dealership. I will be back
Paul S.
5 out of 5
2/25/2025
Excellent service, everything thoroughly explained before work was actually done, 5 star out of 5 stars
Ruth P.
5 out of 5
2/25/2025
The service was great. I would come back there again thank you so much.
Amy S.
5 out of 5
2/25/2025
All personnel we dealt with were awesome.
Christophe B.
1 out of 5
2/22/2025
Tried not to honor our warranty, took 2 weeks to finally get it approved with the paperwork showing we clearly had the warranty and charge me for the 100.00 when our paper work states it is waived if it's warranty work and done at your location.
William S.
4 out of 5
2/22/2025
Lizzy and Mick are great assists to the Petus Brand. I have been in the check in area when a rude customer came in and they handled the situation calmly. They are the best in my op.
Connie M.
5 out of 5
2/22/2025
Excellent, friendly service!
Kaiden K.
4 out of 5
2/22/2025
Shout out to the service team, I had a rough experience my last time in, but they more than made up for it this time around. I will be going to Pettus ford for all of my auto needs in the future.
Ryan R.
5 out of 5
2/21/2025
Very much appreciated Nicks help digging up some warranty information for me.
William S.
4 out of 5
2/21/2025
Nick and Liz are great at what they do.
James D.
5 out of 5
2/21/2025
Lizzy was very helpfull and professional thank you
Terri S.
4 out of 5
2/18/2025
While the Service was outstanding not receiving a hard copy of my Vehicle Inspection report is disappointing. I prefer to keep all documentation related to service of my vehicle for future reference. Please provide paper hard copies for customers who prefer them; my husband did ask for one and was told it was sent to my phone. Having it on a small screen is harder for the older generation to read. Paper is easier and can be filed for future reference. Thank you.
Emily H.
4 out of 5
2/18/2025
I got the works package done on my car and was in and out in less than an hour! The team at Pettus works hard and efficiently to take care of our cars.
Patrick H.
5 out of 5
2/18/2025
Lizzy did great and kept constant communication which is greatly appreciated
Nicole F.
4 out of 5
2/15/2025
Vet professional and helped me with short notice! Thank you!
Adam S.
5 out of 5
2/14/2025
Thank you Izzy! For the great customer service and communication.

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