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Real Reviews From Verified Customers

Service Center Review Summary

5 star 433 reviews 71%
4 star 137 reviews 23%
3 star 6 reviews 1%
2 star 11 reviews 2%
1 star 21 reviews 3%
Review Us
Justin C.
4 out of 5
2/4/2025
Nick completed the task I needed done on my truck in a very timely manor and had excellent communication throughout while the work was getting done.
Robert T.
5 out of 5
1/31/2025
Nick is always great.
Rod S.
5 out of 5
1/31/2025
Awesome job the whole ford service team are amazing
Jessica G.
5 out of 5
1/31/2025
Nick did a great job. I love the video of the updates made on the truck. Thank you Nick
Darrin R.
5 out of 5
1/30/2025
Was kept well informed of progress each day. Friendly service.
Gary W.
2 out of 5
1/30/2025
I am completely satisfied with the service I received from Nick Vargo and his team. They were incredibly accommodating, especially when I requested additional work on my 2000 Excursion at the last minute. They were able to fit it into their schedule, which I greatly appreciated. However, I have some concerns regarding the payment process. When I went to pay for the service, I was given the option of using a credit card or a debit card. I prefer not to use my debit card for purchases, as I consider it less secure than a credit card. While I understand that credit card transaction fees are a business tax deduction, it appears that Pettus is passing these costs on to the customer in the form of a 3% surcharge on all service work. This is on top of what I already consider to be premium pricing for the services. Because of this surcharge, I will be reevaluating my relationship with Pettus. Gary W
Nadal Z.
5 out of 5
1/29/2025
Nick Vargo has always taken care of me for my service needs on my 2016 F:250 and let me say he is absolutely a very hard worker and will go the extra mile to make the customer happy and satisfied. I’ve always been very happy and satisfied with the help I’ve received from Nick. Thank you.
Mike D.
5 out of 5
1/29/2025
We much appreciated Nick and the service he gave us
Jon L.
5 out of 5
1/28/2025
I appreciate the great service!
Scott M.
5 out of 5
1/25/2025
Top notch communication and service. I loved the ability to communicate by text message and the pickup and drop off service. Both truly are stand out services that put Pettus ahead of other dealers in terms of customer satisfaction. All the service people I texted with were also very friendly, informative, and respectful. I look forward to having my vehicle serviced by Pettus DeSoto again.
Justin B.
5 out of 5
1/25/2025
I always get outstanding Service at Pettus Ford. I will continue to recommend you to all I know!
Greg D.
2 out of 5
1/24/2025
Vehicle was not repaired.
Connie S.
5 out of 5
1/24/2025
Service was great!
Steve E.
4 out of 5
1/24/2025
I am 66 years old and have had many cars in for service over the years at different locations. And she and your dealership by far has been the best ever. When I am ready for a new car or service I will be back. Good job.
Josh R.
5 out of 5
1/24/2025
Nick and all of the staff were fantastic and very supportive throughout the repair process. Very pleased with every step of the process!
Scott M.
5 out of 5
1/23/2025
Very friendly and fast service!
Ronald P.
5 out of 5
1/23/2025
I am very happy with the service I receive at Pettus.
Robert H.
4 out of 5
1/23/2025
Great courteous knowledgeable associate .
Wendy P.
5 out of 5
1/22/2025
Keep you very informed about your vehicle. I have seen other companies very vague on the details.
Keith H.
5 out of 5
1/21/2025
You guys are amazing! Thanks so much!

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