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Real Reviews From Verified Customers

Service Center Review Summary

5 star 436 reviews 71%
4 star 141 reviews 23%
3 star 6 reviews 1%
2 star 11 reviews 2%
1 star 21 reviews 3%
Review Us
Merikie T.
4 out of 5
12/12/2024
Friendly and respectful and helpful love coming to Pettus Ford for my maintenance.
Jeremy M.
3 out of 5
12/12/2024
Nick did a great job he went above and beyond to make sure that my truck was fixed and running correctly right along with the machine that did the work on my f150
Frank T.
5 out of 5
12/11/2024
Great service as always.
Matthew T.
4 out of 5
12/11/2024
Easy service from start to finish. Pettus is my go-to dealership.
Cindy M.
1 out of 5
12/11/2024
First of all, the didnt have the corrext pick up address and drove to Herculaneum when the car was in Hillsboro. As it was for the last appointment. Then at 4:45 I called about my car being delivered back to me. I heard from no one and had to call them unfortunately.I was at work and was carless. Luckily I could get a ride to your facility and able to get it.. I was very disappointed on the lack of response and communication.
Vicki Q.
5 out of 5
12/11/2024
Great service!
Tanya C.
5 out of 5
12/10/2024
Fast and efficient
Wayne F.
5 out of 5
12/10/2024
You guys always take awesome care of my vehicles thank you so much
Jennifer V.
4 out of 5
12/10/2024
Nick was amazing from scheduling the appointment to explaining the process, answering questions, and making it easy when it's a hard time of year especially for car trouble to happen. Give him all the raises!
Kenny S.
5 out of 5
12/7/2024
Thanks
Larry H.
5 out of 5
12/7/2024
Thank you! Great service as always.
Gary L.
5 out of 5
12/7/2024
I appreciate this service very much.
Terri S.
5 out of 5
12/7/2024
Thank you! ????
Benita G.
5 out of 5
12/7/2024
I appreciate all of the things you do to make sure that the customer is completely satisfied! Which I am satisfied with the guys that pick up and deliver my vehicle as well as the service department and staff!
Lynn P.
5 out of 5
12/7/2024
Everyone was was very courteous and professional excellent service anytime we come in that’s why we continue to have our car serviced at the DeSoto location, we have always had a great experience with the intire staff.
Tim S.
1 out of 5
12/6/2024
After paying $175 to have steering diagnosed we were never told why the steering wheel won’t move when it’s cold. Even though after it warms up the steering wheel moves and is drivable. Only solution was to replace rack and pinion gear and reprogram the electronic rack and pinion. Why does it only work when it’s warmer temperature?
Abbigayle F.
5 out of 5
12/6/2024
I appreciate you getting my truck in quickly and efficiently.
Dustin B.
4 out of 5
12/3/2024
Nick was kind and took his time to explain everything and when there were concerns about price increase he promptly informed us of those and explained the reasons behind them. Thank you Nick.
Frank W.
5 out of 5
12/3/2024
Exceeded my expectation. Thank you.
Don W.
5 out of 5
12/3/2024
All went well and quickly. Staff was friendly and helpful.

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