Had an appointment today for a recall. Waited an hour, then told me the part was not in. She found that out the night before. Why didn't someone notify me before I made the 40 minute drive, and missed work and used my gas. So now I have to let my parents bring my car in, can't miss work. I want to be reimbursed for my gas.
While I appreciate the ride home, it would have been nice to have a loaner since I was without transportation the entire day. Other than that, the car runs fine. And the staff was courteous.
I received friendly, fast, professional service!
Outside the time it takes to get services completed, Reynaldo Kia has treated me well, which is why I am a loyal customer.
Great service, kept me up to date on my vehicle and completed the scheduled service in the time frame given.
Everyone was very professional. Jerri was especially helpful . Everything done on time
My visit to Renaldo Kia was a pleasant experience. Everything was completed in a short time and I even received a complimentary car wash. I was very pleased with my service.
The employees were so helpful and kind. They were very professional and went the extra mile to be sure that were pleased.
Thank you.
Service was good, but my issue is not resolved.
I have known Jerri for years now. She is very knowledgeable about providing excellent service to Kia customers.
I expressed that my vehicle needed to be completed by 2pm. It wasn't completed until 3pm.
My wife expressed concern that the android auto was not working in the vehicle and that matter was not serviced. I was supposed to receive a call about proceeding forward and I did not receive one. Very disappointed with todays service.
Fast, efficient and I will be back. It always feels very personalized. Thank you.
Treated great at Renaldo as usual.Only issue I had was not with service there but was with the state of NC.Because of some more red tape they were not able to do my annual inspection so I could get my new sticker on my plate.I had to call Kia dealer in Gastonia,NC and they squeezed me in the next morning.
Great work today! Appreciated the timely manner in which he was finished.
All went as planned. Thanks
Very courteous and professional staff.
Social