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Real Reviews From Verified Customers

Service Center Review Summary

5 star 261 reviews 66%
4 star 84 reviews 21%
3 star 12 reviews 3%
2 star 17 reviews 4%
1 star 20 reviews 5%
Review Us
Hardin D.
5 out of 5
9/16/2024
Very good experience!
Larry J.
3 out of 5
9/13/2024
Had the oil change and it leaked took the car back and they fixed it
Donna L.
5 out of 5
9/13/2024
Very friendly staff, clean building inside and out. Would be nice if they offered a loaner.
Shelby Board.
2 out of 5
9/11/2024
Paid for an oil change I didn't ask for. Oil was changed one week prior to our visit. Sticker on windshield and oil counter should have clued them in. Vehicle was brought in for rear suspension noise not an oil change. Very hard to communicate with service dept. No one answered calls. Was told messages not delivered. Van dropped off on friday and spent ALL day Monday trying to get update. Writer was nice and polite. Service seems to be understaffed or over scheduled.
Matthew V.
5 out of 5
9/11/2024
Always a pleasure coming in for any service need. Amazingly attentive and friendly staff.
Betty M.
4 out of 5
9/11/2024
O k
Hazeline M.
5 out of 5
9/10/2024
Thank you for a job well. Everyone was very helpful and kind..
Micky T.
4 out of 5
9/9/2024
I even got 2 Reese’s peanut butter cups , for the price of one !
Craig H.
4 out of 5
9/7/2024
I have always received excelsior service at the dealership.
Marty B.
5 out of 5
9/6/2024
Great service
Millie L.
5 out of 5
9/5/2024
Satisfied. Thank you
Celeste R.
5 out of 5
9/5/2024
Shelton was completely professional and helpful!
Kennie B.
4 out of 5
9/4/2024
Everyone is exceptionally nice The staff takes time to answer your questions I am pleased with how fast the service is I always wait in house and never have to wait long
Sharease P.
5 out of 5
9/4/2024
Wonderful job!
Larry J.
1 out of 5
9/4/2024
It took two hours to change the oil it has never took over fourth five minutes in the past
George P.
5 out of 5
9/2/2024
Amy and Shelton were terrific
Alorie H.
5 out of 5
9/1/2024
Thanks
Danielle S.
1 out of 5
8/31/2024
Had an appointment today for a recall. Waited an hour, then told me the part was not in. She found that out the night before. Why didn't someone notify me before I made the 40 minute drive, and missed work and used my gas. So now I have to let my parents bring my car in, can't miss work. I want to be reimbursed for my gas.
Wendy M.
5 out of 5
8/31/2024
Great job
William J.
5 out of 5
8/30/2024
While I appreciate the ride home, it would have been nice to have a loaner since I was without transportation the entire day. Other than that, the car runs fine. And the staff was courteous.

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