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Real Reviews From Verified Customers

Service Center Review Summary

5 star 444 reviews 66%
4 star 152 reviews 23%
3 star 14 reviews 2%
2 star 28 reviews 4%
1 star 34 reviews 5%
Review Us
Aaron H.
5 out of 5
12/19/2024
I felt comfortable with Joe’s explanation and the outcome. Well done.
Petra S.
1 out of 5
12/19/2024
When I get ready to purchase a new vehicle ???? , I try the service department with my old vehicle first , to see how the car dealership Handels it . The communication is not so good . Phone no answer , mailbox full …………. Otherwise , the car is running good .
Joseph S.
5 out of 5
12/19/2024
Great service department. Nikki is always very informative and helpful regarding my vehicle maintenance.
Jeffrey P.
5 out of 5
12/19/2024
Joe was very professional. He got us in out in no time.
Vicki M.
5 out of 5
12/18/2024
Awesome experience
Elaine C.
5 out of 5
12/18/2024
I’m tired of getting requests for “how was my service experience.” My experience was positive. Kara was professional and was pleasant and helpful.
Thomas R.
4 out of 5
12/18/2024
Thanks for giving my car an inspection. It’s been super reliable! And I have been very diligent about service and have driven it carefully! But I know it’s getting older and having a Toyota trained mechanic inspect it really gives me confidence that it will not leave me on the side of the road or worse! Lakeshore and recently Bosak burns harbor, has always given me excellent service since I bought the car new in 2009! Looking forward to many more years of excellent service at Bosak! Toyota’s hybrid cars are amazing!!!
Barry C.
5 out of 5
12/18/2024
Excellent
Amber D.
4 out of 5
12/18/2024
Toyota service center has been great. I however know them wayyy too well. My vehicle has been in repeatedly in for chronic technical problems. To the point of replacing the entire head of the vehicle technology systems and I’m still having problems. At this point I consider the Toyota brand unreliable and would not purchase another. When I do decide to replace my vehicle it will be with another manufacturer
Otha F.
5 out of 5
12/18/2024
A good job was done.
Rona E.
5 out of 5
12/17/2024
Good service!!????
Socorro G.
2 out of 5
12/15/2024
When imade my aapt the lady accepted my 24.99 coupon. When i csme to pick up it was full price. I w9uld not of had the work done had she told me.
Lynn A.
5 out of 5
12/14/2024
Always satisfied with the service
Ann O.
5 out of 5
12/14/2024
Nikki is so personable and professional! I love when she is the one who is my service advisor. She is excellent!
Scott F.
2 out of 5
12/13/2024
Between the driver and your service head (red head fellow) i will never bring a vehicle to Bosak again. Nicole was a sweetheart.
Marlene C.
4 out of 5
12/12/2024
No problems. Courteous and efficient.
Denys B.
2 out of 5
12/11/2024
I recently bought a car at this dealership, and while the car itself is great, there was one big issue. I paid for the car in cash, but the manager still made me fill out a form that asked for my Social Security Number (SSN). A few days later, I noticed my credit score dropped because the dealership did a hard inquiry on my credit. I don’t understand why they did this since I wasn't financing or leasing the car. It seriously affected my credit score for no reason. If you're planning to buy here, be careful and ask why they need your SSN, especially if you're paying cash. This experience was disappointing, and I hope they change their approach. I called Bosak Toyota's phone number last week and left my details, but no one ever got back to me.
Judy D.
5 out of 5
12/11/2024
I love my Toyota vehicles. Thank you for the Service.
Hitendrakumar P.
5 out of 5
12/11/2024
Thanks
Michael P.
5 out of 5
12/11/2024
Great customer service and communication.

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