Nicole was great! I got a very good vibe from the whole team while I was there. It was obvious they all like working there. My husband and I will definitely be returning if the need arises.
Michael was Very helpful and friendly.
Very courteous and well documented service experience.
Michael was a pleasure and Don was able to teach me some things I didn't know about my truck. The communication was refreshing! You have a great support team. Thank you! Joni
I was provided with the wrong information about my vehicle. I was told I needed 3k worth of repairs, when it fact it was for another vehicle. Then it took 38 minutes for someone to bring my vehicle up for pick-up. Staff seemed to drop the ball alll the way around. On a positive note, my SA Nicole was very nice.
I came to have my car worked on after a bad experience with a local mechanic. From the moment I walked in the door, I felt at ease, and confident with this site. Thank you.
Great people and good service
Im treated like family when i walk in the door. Jena is awesome. I am so happy with the service i get. Thank you
Paul was out sick the week of February 24th. Duren that time, I called the office on a daily basis hoping to get information. I also spoke with Michael Hansen and updated him as to what was going on and provided him with the claim information and adjusters information for him to contact the adjuster. I understand that Paul was out sick for the entire week, and no one followed up on my issue.
What is the protocol when a service advisor is out of the of the office?
Not sure if Paul is back but neither him nor Michael have confirmed if they called the adjuster. I am extremely disappointed for the lack of communication.
Thank you. It took a little long, but I'm so glad to take care of my pickup.
Very satisfied, thank you, good job,
Jena is amazing! Very helpful
Nicole was so wonderful with helping me with my issue with my PT cruiser. She is the best!
Nichole was extremely helpful.
Great and Thorough Job with my truck.
Nicole is beyond amazing. She was like a dog with a bone trying to help me with my repairs. She was friendly and professional. She's the BEST
Jena was so pleasant! It’s nice doing business with people that are upbeat and professional, especially early in the morning! On my next visit to CardinaleWay I’m going to ask for her for my check-in personally!
Great customer service and prompt resolution of the issue
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