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Real Reviews From Verified Customers

Service Center Review Summary

5 star 250 reviews 69%
4 star 73 reviews 20%
3 star 8 reviews 2%
2 star 13 reviews 4%
1 star 17 reviews 5%
Review Us
Tim S.
1 out of 5
8/23/2024
I requested that a wheel bearing be replaced. The tech diagnosed it as a rotor issue that needed to be replaced. Once the rotors were replaced the vehicle drove wobbly. The service advisor advised that the wheel bearing needed to be replaced. Some of your techs don’t know how to properly diagnose an issue. This caused extra time and money on my part. I also don’t appreciate the way my daughter was treated by mandating that suggested replacements be done such as battery and new tires.
Andrew F.
5 out of 5
8/22/2024
Cheryl was very professional. Everything was carefully explained
Stephen P.
4 out of 5
8/22/2024
Service was very prompt and complete.
Patti S.
5 out of 5
8/22/2024
Cheryl kept me updated throughout the process and was very helpful. She kept me well-informed.
Dawn M.
5 out of 5
8/21/2024
Always a pleasure to see Cheryl. She puts the customer first.
Cindy B.
5 out of 5
8/21/2024
Cheryl is great! Always helpful and eager to help. Everyone I have dealt with has been friendly and polite.
Sueanne S.
5 out of 5
8/21/2024
No comments
Scott S.
5 out of 5
8/19/2024
Everything was awesome, thank you so much.
John H.
5 out of 5
8/16/2024
Brittany was amazing keeping me posted. Great job! Sorry, Bethany!!
Amy S.
5 out of 5
8/16/2024
Cheryl is a great service advisor. Very personal and pleasant to work with
Jeffrey A.
5 out of 5
8/15/2024
You guys do a great job all the time
Brian F.
5 out of 5
8/15/2024
Always a pleasure to deal with cheryl
Jay P.
4 out of 5
8/14/2024
Bethany is awesome. Made everything simple and explained the costs and work being done.
Donald S.
5 out of 5
8/14/2024
Will do
Stephen P.
4 out of 5
8/14/2024
Excellent customer service. Went above and beyond with a smile on their face. I would definitely choose this dealership as my choice when needed after my experience at Hagerstown was horrible.
Susan H.
5 out of 5
8/14/2024
Great service
Mary R.
5 out of 5
8/14/2024
OK
Cheryle S.
4 out of 5
8/13/2024
Very relaxing and clean area to wait for the car to be finished. Everyone is friendly, kind and willingly answer questions
Jason A.
5 out of 5
8/13/2024
10/10 service from Cheryl, always a great experience visiting Renn Kirby Kia
Steven F.
5 out of 5
8/10/2024
Ok

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