When I checked in at 7am Saturday, November 12 I was told by Luis that it would probably take 11/2-2 hours. I checked at 2 hours , Louis said they were still working on it. At 3 hours he said it would be just a few more minutes. At 4 hours they said it was on a test drive. All this time no one ever bothered to come and let me know what was being done. After 51/2 hours I checked back again and they said it was misfiring bc of bad fuel and there was a leak in the rear exhaust and it would be $2,500 to fix it
I have dealt with your dealership for 7 years and have always been treated very well until this experience.
Michael did a great job helping me.
Everyone in the service dept has always been extremely helpful and friendly. Michael is very knowledgeable and provides excellent customer service.
Serv rep not clear about the details of the service results and whether warranty covered the services.
Your technician forgot to put the engine cover on. So now I have to leave work early from Fullerton to chino just to see if you still have cover
Michael was wonderful. Transparent about potential issues, and even stayed late for us because the hours on then website were incorrect
Nice comfortable place to have to wait & enjoyed the music to pass the time!
Love the service Michael Vance is outstanding!
When he said they cannot fix my tire besides other stuff that was being done to the car I said what should I do then and he said American tire instead of saying oh we also sell tires because I would’ve preferred to buy the exact same type of tire that came with my Hyundai Then having to rush out of your dealership to a tire store because there was a nail in the tire and the tire was not holding air for more than a day
Hayden Schulte is an excellent service advisor. He is knowledgeable, quick and a clear communicator. He provides outstanding customer service and has a very nice way of interacting with people. Thank you for hiring him and I recommend promoting him.
Very satisfied with my visit thank you guys!
Great service center thank you
Professional and friendly
Hayden was great. I appreciate his professionalism.
The service team were very friendly and professional. I would return should I need them again, and when I'm in the market to purchase a new vehicle
She is very nice and professional.
Very satisfied with my customer service from Hayden and your team
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