CardinaleWay Hyundai Corona Auto Repair Service

I made an appointment for an oil change service. The appointment was for 7:00am. I was there early, and still after being the second car in line, and wasn’t checkout out until 9:15am. Over 2 hours is just a ridiculous amount of time for that service. On top of that charging 3% to process a credit card was just the icing on my disappointing experience.

Michael is my normal service advisor and he is always great to work with. He knows who I am if I call with questions and he takes the time to answer them.

I got a text message from him at 2:00 p.m. saying he would keep me updated I text him back at 4:00 p.m. and did not hear from him until 6:00 p.m. I don't think it's keeping me updated

Hayden is very nice but very professional, he kept me informed and explained everything to me. Will be back because of him and I thank him

Na

Issue was not resolved

We always receive great customer service from Michael. He explains everything clearly and detailed. Extremely satisfied with our visit.

Michael Vance always gives excellent customer service even when the service department is extremely busy.

Our service technician Hayden was very kind, helpful and courteous. We continue to take our Hyundai Elantra we bought our daughter and all our vehicles for maintenance because of your employees like Hayden. (We have been taking our vehicles to Jiffy Lube prior to meeting Hayden)

Michael was very polite and helpful.

Shane is a great employee...very attentive and professional. Will continue to go back

Shane, did a great a professional job and offered us a free car wash. A special thank you to Michael for taking care of 2 other items for us too.

Great service from Mike every time Great job

Great job!

Michael was great. However you sold us car with lots of issues

Hayden was very professional thank you

Mike - service manager is amazing Hayden - is amazing. This guy works hard My only dissatisfaction is with Hyundai corporate. All these years I bought Hyundai - 6 (20 years) thinking the company would stand by their word and warranty. Disappointed that when it mattered, they easily washed their hands off. Hyundai engine is burning too much oil - a known problem for my tucson model. Hyundai corp warranty wanted me to give maintenance records for every oil change done from mile 1-73000. Who keeps these records??? Its a loophole to say NO to owing up to the problem. How about medical insurance Co asking to gove a list of everything you have eaten the past 5 years with a list of ingredients and reciepts of every purchase - get real !! I have lost my faith with Hyundai. I have 3 new cars to buy in 12 months. A different brand may be the way to go. When it cones to owning up and doing the right thing - only Mike and Hayden stepped up. Hyundai did not. Disappointed. If anyone reads this and cares to call - my number is on your files

Thanks so very much Hayden for all your help and fast service.

Staff was very friendly and informative about the process of my vehicle recall.

Great