My one service request was to check the left side camera which was frequently inoperative. Reviewing the invoice, it appears the focus was on the rear camera(which has no issues), versus the left camera.
Rachel provided great customer service and was extremely attentive to my questions in an expeditious manner.
I have brought my Genesis in for the tire sensor a few times and as I know it is hit and miss when it happens , I also know it is happening as well as the sensor slowing me down while on the highway when nothing is close to the vehicle. It was under warranty when I brought it in the first few times . I really wish it had been taken care of .
thanks so much for the excellent service
I would be happy to oblige.
Feel free to contact me about my experience.
I’m very happy with the repairs performed at your dealership. Dan is a great service advisor. Thanks
He answered all my questions and was transparent. He took car of all the concerns I had. Oscar was professional and kept me informed. He was very helpful. He did a great job and I'm very satisfied with his performance
Oscar did an excellent job of checking me in, keeping me informed, and answering all of my questions. We waited for our car in the very comfortable waiting room. Overall 5 star experience. Jay
Rachel was great. Very proactive and readily addressed all of my questions and concerns. Wonderful customer service.
Rachel has always been very professional with me. and very knowledgeable about all the things that my car needs.
Rachel is amazing and overall customer service is great
Great process, great service. Thanks!
Extremely well coordinated with timely, efficient and courteous service.
He was very good and helpful
One of the reasons my car was in for service today was because of the moaning in the steering column. I was told that it is a normal noise with the steering system in my car. My concern is it doesn’t make the noise all the time so I will be patient and if the noise gets worse, I’ll definitely call. The second issue was with my phone getting feedback when I’m talking to other people it makes an echo sound. It is better if my phone is Bluetooth to the car when I speak to others, there’s not an echo sound. However, if it’s plugged in with a USB cord, the echo is still there. I’ll buy another USB cord and see if that’s the problem.
Otherwise, the service has been outstanding.
Anthony was very communicative. He kept me updated on the progress of my service and was very professional
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