Tyler was pleasant and easy to work with. Thank you Tyler.
I asked multiple times to have the tires rotated which is part of the 20000 mile service and it was not done.
Please tell your associates to not to oversell products, for example we have noted this about Tim, during our current visit, we came for 90k service but he was also pushing for sparkplug replacement which typically happens at 100k. My wife had to call me at dealership and talk to another assiciate, understand the necessity and decline, an unnecessary hassle. Thanks.
I don't appreciate being uphold on services I really don't need. I'm on a budget and I don't can't afford extra services for my car. My payments are high enough
Tyler has been a very helpful person in the past and present! I totally get informed of necessary things for my vehicle and he always manages to fit me in if possible to repair or replace anything. Definitely one of your great service guys!!
This was my first visit to Eddy's. Hong was so great to deal with that I look forward to working with him directly more in the future.
Have had Tim before. He’s great, knowledgeable and helpful.
Great service w Hong. Two other dealers had failed, your crew rescued my road trip back to New England. Thanks!
Normal maintenance costs seem to be higher than I remember but I appreciate the quality care & friendly service.
I was satisfied and Hong Kou was very professional and explained things very clearly. He was also very polite and treated me with respect. Thank you.
I was so happiy your service
Mr Hong is extraordinarily good at performing his job as a service manager. I hope to always get to deal with him in our future service transactions.
It took forever to get a patch on a tire; Over two hours; even though I had an appointment and called ahead to go through the problem with you. Then you sent a video which told me nothing. So I called again to make sure my tire got fixed. I paid you even though this should have been caught a couple of weeks ago when you charged me for rebalancing my tires. This is almost unbelievable for a dealership that brags about their service department! Debra D
So far I am satisfied with the service provided by Eddy’s Toyota service team
Thanks
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