Awesome awesome job got me in so quick and took good care of me. Thank you very much. God bless Robin.
I have GAP coverage for my tires. I came in for my front passenger side tire issue. I was told that they had to plug the tire and I had to pay $39.95 for the plug. Also told I needed 2 tires totaling $610 (roughly). I told the girl that I had coverage. She confirmed it and said it would be covered. The plug wasn’t. After calling the GAP warrant place, I was called and told that the tires would not be covered because the tires are too bald. I asked to speak with the manager. Dave/service manager got on the phone and the tone in his voice when he got on the phone came off frustrated to have to take my call and as if I was bothering him. I tried to explain to him the situation and he immediately started to speak over me. I asked him to let me speak. He continues to be rude and degrading. At one point, he asked me if I knew what a state inspection was. I took offense and told him I might be a female but am not stupid. He was not listening to any of my concerns and kept on repeating himself instead of answering my questions. He has no management skills and doesn’t know how to diffuse a situation instead pointed fingers to the sales department telling me I had to speak with them because they sold me the GAP warranty and didn’t explain it to me. He also made sure to correct me when I misspoke and said service instead of sales. he was very defensive and degrading when speaking to female customers. He needs to have some customer service training if he is going to stay in this position.
Excellent, as usual. Thank you!
Great service. Very pleasant and helpful staff.
My car is making noises after my oil change
Check engine message is back for the 3rd time after being serviced this past 10 days.
As always thank you Damon for delivering great service and for your professionalism.
Damon is great! Professional, kind, humorous, and friendly. I wish I came to this place years ago.
Alexia is beyond friendly and helpful. She really takes the time to know the customers and is beyond informative. She is fantastic.
Thanks for your pleasant and professional service????
Paid $268 for an alignment and diagnostic… pulled out the lot right after my alignment was done and brought my car right back because it was still pulling hard to the right. Seamus helped me out, service was good. Problem was solved.
Problem came back,now I have to incontinence myself bringing it back to see where the problem is.zbut other than that service is great
Seamus was friendly and very helpful, service was finished faster than expected. Thanks!
Service was great however it’s a little ridiculous that the warranty didn’t cover the full cost of expenses when the vehicle was only 61 miles over which is exactly what it took me to journey home yesterday after I called to ask about service for the car and the ride to the delorship in the morning for drop off
Damon was great. He got me checked in quickly and set the expiration of how long the recall work could take. The recalls got done and my issue with the cars navigation got fixed.
Alexia was knowledgeable about the service done on my car and also provided good information about timing for my next service and how many complimentary services I have remaining. She was prepared with that information before being asked and made my service quick and efficient.
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