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Real Reviews From Verified Customers

Service Center Review Summary

5 star 434 reviews 64%
4 star 148 reviews 22%
3 star 18 reviews 3%
2 star 42 reviews 6%
1 star 34 reviews 5%
Review Us
Shane M.
4 out of 5
1/1/2025
Please bring down the cost of repairs
Adam M.
5 out of 5
1/1/2025
Very helpful even though I didn’t have an appointment. Got everything fixed in a reasonable time.
Karl S.
5 out of 5
1/1/2025
Well Done
Susan B.
5 out of 5
1/1/2025
Great service, finished quickly.
Bob J.
5 out of 5
12/29/2024
Great Staff
Karl B.
5 out of 5
12/29/2024
Well done
Dorothy A.
5 out of 5
12/29/2024
Great follow up
Sari T.
4 out of 5
12/28/2024
Love that you opened the Nevada location! Awesome service and amenities, and the wait was about half the time as I usually have to wait!
Juanita H.
4 out of 5
12/28/2024
Went smooth
Thomas J.
5 out of 5
12/28/2024
I keep coming back because I’m always completely satisfied with the results. This is the third Lexus I’ve had serviced here. Will there be a fourth? Probably. And I’ll continue to receive excellent service!
Thomas S.
5 out of 5
12/27/2024
Great experience
Scott I.
2 out of 5
12/26/2024
When I first came to Lexus of Colorado Springs, the service representative I was assigned,whose name escapes me at the moment, was really great. I believe he has since moved on to another job. Robert is not terribly friendly or warm in my opinion and I would actually prefer to work with another representative in the future.
James T.
2 out of 5
12/24/2024
It took.nearly 3 hours to replace a faulty battery. That seems to be long. The estimated time I was told when I checked in was 1.5 hours. I was not informed about the extra time as I waited and had to go ask what was taking so long. Also the email responses confirming my appointment referenced my car as a Kia even though I told them it was a Lexus. They explained that was a default if you had not used their service before. But to get that response makes you think they didn’t read you electronic message for making an appointment. Otherwise the service was very good.
Harley S.
5 out of 5
12/24/2024
Friendly and easy.
James T.
5 out of 5
12/24/2024
Very good service, and going the extra step, the loaner vehcle.
Deloit B.
5 out of 5
12/24/2024
Phil Was outstanding
William A.
5 out of 5
12/24/2024
Great new facility and great team
Jan S.
5 out of 5
12/23/2024
Great customer service!
Russell H.
4 out of 5
12/23/2024
Outstanding professionalism and service on my 2008 Lexus Rx400h that still runs like new right off the Lexus Dealership in Colorado Springs in 2009. I’m so pleased with this car and the mechanical integrity that it was built with.
Susan C.
5 out of 5
12/22/2024
As always service is great.

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