You're Welcome / But please address me, Sandra Butcher, as my Husband passed away in September and I am now Sole owner of the car and I will be dealing with you from now on. Thank You , Sandra Butcher
Robert Luger, I wanted to take a moment to express my appreciation for your excellent communication regarding my vehicle's needs. Your updates have been incredibly helpful in ensuring that I stay informed about its maintenance and any necessary repairs. It's reassuring to know that my vehicle is in good hands, and I truly value the effort you put into keeping me up to date. Your attention to detail and proactive approach make a significant difference in my overall experience. Thank you once again for your outstanding service. I look forward to continuing coming back to the Lexus dealership
He has taken very good care of me for several years. Great man to work with.
Excellent service, polite and he made sure I knew exactly what was happening.
Robert did a great job for us. We'll be back for years to come not only because of him, but the whole team in general.
Service was great and the technician did an excellent job on my car. I recommend Lexus of Colorado Springs to anyone who needs good service and a reliable service center
Rob is very competent and great to work with. He would make a great service manager!
I talked to several of the service reps all answered my questions and fixed my issues. They were professional and friendly.
Rob is the BEST. Very helpful and knowledgeable.
Always happy with the service and process!
The service department, Phillip Quinn, was great, but from a mechanical perspective, I still have a squeak coming from my breaks. This means I have to go back for something I believe should have been addressed before the car was given back to me.
Very little comunication between customer, service dept. And Phil. Obviously Phil is doing his best, but no update on progress of service.
I had to call 3 times to find out what was going on. And the technician apparently didn't know how to fix the problem.
Appears that your service department could use some help either with communication or more staff.
The vehicle was scheduled for a service pick-up/drop-off. I had to call to get the pick-up and my car was held overnight for an oil change and tire rotation because the valet went home early. No one called me and I had to call to inquire about the status of my vehicle. The next day, I had to call again to find out when my car would be returned. While I normally appreciate the service, it was severely lacking this time around.
Roberto was kind, patient, and helpful.
Excellent customer service and yes a job well done. Everyone involved was helpful.
Please change future correspondence from Ryan P
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