Only complaint is the time it took for a routine maintenance that had an appt for. I was there 2 hours
I thoroughly enjoyed working with Roberto today!
This used GX 470 is our first Lexus-
And we’ve been very impressed with both
The car and the dealership
Job well done
Only complaint is it felt like someone used my car to drive around for a little bit as my gas came back not as full. The miles were changed to kilometers and the audio was changed from bluetooth to pandora which I dont use. The seat also was set at a different setting than what I left it. Other than that my door actuator was replaced and now I don’t have to worry about locking and unlocking my car by hand anymore!
He was wonderful to work with.
Phil and the team did a great job. There is a reason we are lifelong Lexus owners because the team always does a great job!! Service after sale is critically important. Thank-you!
Robert was very helpful and resolved all my concerns effectively and efficiently.
Phil and the technician have done an amazing job. Great team!!
The service was supposed to be concluded around 10 AM. I never got notification that the vehicle was complete so I had to take it upon myself to call and find out if the service was complete. Also, as an aside I asked if one part was under warranty I was told that it was not which is acceptable on a certain level, but the fact that there was little or no effort by the staff to truly investigate on my behalf with Lexxus corporate to see if there’s a possible solution for a four-year-old car to have delaminating chrome on the exterior of the car is completely unacceptable
Roberto was great to work with. This service required more communication than normal, and Roberto along with service and parts managers were quick to troubleshoot unique circumstances and provided me with solutions. Can't thank them enough.
Always a pleasure to work with and very knowledgeable. You’re lucky to have him on your team!
He was helpful and friendly
One issue was the service department was unaware of promotions on the website.
Great job Roberto thank you also thank you Mickey for following up Frank
Big thank you to Philip for fitting us in today. A quick repair and we’re back on the road. Happy Thanksgiving to everybody.
Love the new location. Much more convenient for me.
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