This is the first time that all the needs that I disclosed were met and I will come back!
Efficient, respectful service
Very fast friendly service I will be back
Nobody called me after my diagnostic. It works be helpful to not have to leave the car for a while day
Ethan did great. Had the truck in and out of service in no time and it came out much cleaner than it went in. Appreciate it Ethan, thank you!
I received a coupon for $49 Oil Change, so I brought my Santa Fe in to Planet Hyundai for the first time, instead of my regular dealer. They performed a 'multi-point' inspection, with video and write-up and recommended $1500 of work including rear brakes that I had just had replaced by my dealer on the last service, plus all new tires, even though the inspection video and written inspection report documented that the tires have plenty of tread. When I addressed the facts to the service manager he said "well this is one of our more trustworthy technicians, so I think he probably saw something to make him recommend new brakes, do you have proof of the brake replacement?" I do. And I will never return to this dealershio. Especially, if the other technicians are less trustworthy than the one who showed on video and in writing that the 'recommended' services are not needed. Then, on top of everything he rang up the full charge for the oil change and did not apply the coupon that brought me in to begin with.
First oil change. Next day had a big oil stain in the garage under my car. Had to take it back the next day. Thanks for the hassle for something so simple.
Branden was great! Friendly and efficient. Thanks.
I was pleasantly surprised how quickly they got my car in and out.
I LOVE the Service Department at this dealership. They have my full trust, and I’m confident they are always looking out for me, and my family’s best interest. They know I love my Santa Fe SO much and consistently help me take great care of her.
I’m very happy that my car is fixed. I’m glad it was a very simple problem to fix ( reinserting the oil dip stick. The car seems to be driving normally now.
I brought my car in first thing Tuesday morning, i arrived before 7:00. I had a 7:45 appointment. It appears to me that my car was not looked at until Thursday morning. Two full days after my appointment. It seems to me that the problem with my car was very easy to fix and it should hav been addressed the same day of my appointment. I was the first car in the door the day of my appointment on Tuesday.
My perception may be incorrect, but it appears that my car was not looked at for two full days after my appointment.
I’m very happy that my car now appears to be function correctly, but why did it take so long for my car to be car to be looked at and a loose oil dip stick to be found.
I am an also very pleased that the sales department was able to to find a loaner for me to drive when the service department said all the service loaners were booked for the next three weeks.
I am very pleased with the outcome of my service needs but I’m disappointed with the time it took to address my needs especially when I had an appointment.
The repair was great. But I got the text about the inspection and other needed repairs about 15 minutes after the text about the vehicle being ready to pick up. I was already on my way to get the car, but it would have been convenient to have the other work done today.
My quote to replace the driver lock cylinder was 1700 dollars. My car is likely not even valued at that much nor does that seem even close to a reasonable price for the repair for the lock cylinder and plastic cover.
Very professional staff. Great job
Left a 5 star review on Google Maps.You guys are great.I'm sorry foundation hyundai closed but i'm glad you guys are there for me.
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