As always Ethan from start to finish made sure I was taken care of!
I'm happy about the outcome and fix, however I seem to have issues with the process/customer service. The employees are polite and nice, however, I was told that my fix might take the whole day (twice). So I stayed at work 3 hours later than I normally do. I didn't hear anything by 5pm, so I called and was told that they were keeping it over night. I'm upset that there was absolutely no call or communication when this was decided so I could make plans accordingly. I had to pay for my own ride share home. Most places provide a rental if it's going to be more than a day fix.
I appreciate that the ride back in from home was covered, but this could have been handled a lot better.
This seems to be a trend (lack of communication) as last time I tried calling my agent and anyone in the shop, and was told they would call back for 2 hours. Ended up going in and my agent was too busy to close me out and it took 15 minutes for any other agent to notice I was even there.
Don't charge double what the normal market rate is for a transmission flush and then try to charge me a diagnostic fee because I didn't want to pay your outrageous prices. Even the services I did get done were all on the upper end of what it should cost. Also I was told I would get a car wash and then did not. I might as well buy a new transmission if it costs $750 to get it flushed
Raymond was very helpful and professional with me. I liked his txt messages, as well as his courtesy call when I didn’t answer his txt info regarding a filter that needed to be replaced. I really appreciate his time helping with my car needs.
An oil change and tire rotation should not cost $150! I will take my business elsewhere.
I asked Ethan to be sure to tell the mechanic not to overfill the oil. When I came home, I checked and it was overfilled. This wasn’t the first time. I’m very disappointed ??
Did a great job, very transparent and informative
My only complaint, if you can even call it a complaint, I requested a car wash with my service, which they were quite happy to have done, but the job was not completed. The back end was not cleaned. There was still dirt and snow melt solution on the window.
Ethan was great. Got us through timely. Communication was great too.
Our advisor Ray Roswell is always very friendly and helpful. I really appreciate that he calls you back promptly.
Friendly and efficient service. Thank you.
Ethan is absolutely wonderful! He really embodies the essence of customer service that is so lacking these days. He’s so kind and always goes the extra mile to take care of me anytime I’ve been in. If there were more people in customer service with his positive attitude that go above and beyond expectations, you’d have a lot more happy customers like me! Thanks for making a very simple oil change such a lovely experience. Kudos to Ethan!
Raymond communicated with me, felt I was treated fairly.
Service with my car went as expected.
Service was fast, thorough and improved my vehicle. Everyone servicing my vehicle were professional and friendly.
Professional, Timely, and courteous!
Very thorough and considerate in addressing all my concerns. Joseph was very communicative and seemed to be invested in making sure my car was taken care of
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