Don’t offer online appointments if the customer is still going to just fall into the regular walk-in waiting line, showed up early for my appointment, brought my lunch and still took over two hours to read a service engine OBD code….brought vehicle back for repair the following week and the repair went ok however, billing had paperwork for over $300 (was a warranty repair), paperwork was fixed quickly however when my keys were given to me, the vehicle was actually still back in the service bays and had to be brought up (I had to give my keys back to service). Staff in service were friendly and were honestly trying to help, shuttle service was good, sales people looked at customers on waiting area like we were lepers or something. Also, Cartoon Network (South Park) on TV in waiting room with young children watching….prob not the best
The service has always been great. Today I failed to notify Zach that I needed the truck at a particular time. When I shared this with him he got the service completed as quickly as possible.
I came in for a 5 point inspection. I told miles that my ingene light came on then off and has not come back on. I wanted him to do a dionostic to find out why it came on. Miles said a dionostic would not show unless the engine light was on. But he would do a dionostic for no cost to me if the engine light came back on.2 hours after you did my 5 point inspection my engine light came on and stayed on. I took it back to miles and he said I had to pay for a dionostic. Then he said he never told me I wouldn't have to pay. He lied to me. I bought my car from you, I only brought my car to you for work. Because of Miles lie I will never buy another car from you or have one worked on by you. I will also share my experience with everyone!!
He was very good. His customer service is great and he worked with my time schedule!
Zach is the best. I love walking into the service office and seeing him behind the best. He's an absolute sweetheart and so knowledgeable
I appreciate the prompt service and the level of professionalism that was given
Very cool and easy to work with!
Everything was great ,Zack was awesome,he was very polite, and professional...he greeted us promptly.everyone we had contact with there was great
He remained calm and professional as they were extremely busy and shirt staffed.
Service and help was great as usual, however I did not receive my inspection summary report upon the completion of the service. Did not realize this until after I left the dealership.
Work was performed on my vehicle that was not requested. This action resulted in damage to my vehicle, very unsatisfied, and will not return.
Easy peasy! Efficient oil change and tire rotation! Thanks!
Thank you for your good services
You guys did an amazing drop! Love you all?? Happy New Year!
I took my car in to get serviced, everyone was friendly and helpful. Thank you
He checked me in. There was no need for any follow-up.
Zach is very professional and accommodating. Top notch customer service!
Thank you Zach!
Miles Brewer did an Outstanding Job with my vehicle. I totally trust Him. He explains everything and answers all the questions that I ask him. I feel that he takes the necessary
Time needed to help his customers. I feel he gives me Quality Cate! Thanks,BarbaraLittle
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