Toyota of Las Vegas Auto Repair Service

Although the survey was expensive it was well worth it.

Good job

Eduardo was very professional and I was very pleased with his service

Natalie was great. Service was completed in under an hour. Thank you

While Jesus has been very helpful. The Toyota staff, who filled in for Jesus while he was off, was completely lacking in Customer Service. I received no contact from Toyota until after Ashley with Enterprise Rental contacted me and told me that Toyota told them they were no longer paying for the rental. I told her that I had received no contact from Toyota saying my vehicle was ready. She said, "You might want to call them." I phoned Jesus was put on hold. Then, the representative said she would try to find Jesus and put me on hold. Came back and told me Jesus was off that day. I told her somebody needed to give me an update on my vehicle and related what Enterprise Rental told me. She said she would try to find someone to talk with me and placed me on hold. Came back and said no one was available to speak with me, and she would leave a message for someone to call me. I told her someone better call me. We hung up. I then received a text saying my vehicle was ready to be picked up. I drove to Enterprise, returned the rental, and Enterprise drove me to Toyota. NO ONE returned my call. This morning, Jesus phone and apologized for being off yesterday and wanted to know how everything went with my vehicle. I related what occurred to Jesus and told him how surprised I was at the lack of customer service I received and that I have never been treated so poorly by Toyota in the past 20 years. He apologized for the poor treatment and said he was going to speak with his manager to make this right with me. I told Jesus that it was not his fault as he was off. In the past, when Jesus has helped me, he always contacted me with status updates.

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I want to Thank Daniel Lou Rossey for his outstanding service and customer care.I feel he should nomonated forthid years outstanding service award. ThankYou,Daniel

Cost of service was excessive. Service was excellent. Dan did great job

Mike is the best at what he does. Providing good service

The service was amazing. Truly professional and speedy work. I will recommend you to others.

Great service

Great job! Thank you for being kind

No comment

Really lack of communication. I left a message for him today because my car still has the ligh on thr pannel that was suppose to be fix yesterday, and he never call me back.

Yes, that will be no problem

Buen servicio y rapido

Daniel was very nice person. The service was completed in a really good time

Jesus Jimenez was amazing..very friendly and knowledgeable. He went above and beyond to make me feel welcome and delivered as promised. He kept me informed along the way

great guy, friendly and helpful.

Very happy with my experience with Kelli.