Toyota of Las Vegas Auto Repair Service

I found Mr. Scharf very helpful getting me back on the road. He's a definite asset to Toyota.

Kelli was a champ at her job. The service took 8 hours, I felt that was too long for the work done, however, Kelli was great. And, the car is driving smooth and efficient, so now all the little items needed are done. So I am happy. Thank you.

Roberto was a great service host and kept me updated along the way. He looked out for my needs and has gone above and beyond to make sure i was pleased with my experience. 5 Star service.

Good service

Nelson was very helpful.Answered questions that I had. Also advised me of what service that would be perform and services that i had coming up for the next 6-12 month period. Personnel were professional and the service was great.

Benito was very helpful.

Great costumer service

Always the best service

I am disappointed with the service with Kelli. On Wednesday, I had an appointment set for my complimentary battery check and had concerns about an AC issue i’ve been having. I thought was covered by my warranty. When I showed up on Wednesday, Kelli immediately informed me that their service techs won’t be able to see the AC issue because they had left for the day. She scheduled me for Friday instead and said they can see what’s wrong with the AC. She never informed me that I had to pay $200 out of my pocket. I come today at 3pm, for an AC check. First thing she tells me is that the diagnosis is free however if they find a problem they’ll have to charge me $200 for the technician’s time and service. I understand, however i am disappointed with the lack of communication on her behalf. Why couldn’t she tell me on Wednesday that I potentially had to pay so that way i was more prepared ahead of time and didn’t waste my time. She wasn’t very apologetic about the situation and seemed like she didn’t care. Truly am disappointed and don’t feel comfortable returning again. Please, future reference inform the customer about what they may have to pay out of pocket before scheduling an appointment.

Very professional & nice limited wait time

Jesus was helpful,informed us in a nice way that our brakes in the back needs changing,he said it needs to be done soon but not in a pushy way.Everyone we encountered were courteous and helpful ????

11%

Thanks

Nathalie Feliciano tiene excelente servicio al cliente , muy atenta y tiene buena manera de explicar los detalles Buen servicio al cliente.

Thank you Mr. Aguilar! I'm very satisfied with the service received.

He is the only service advisor I would consult with and take my car to.

Excellent service

Want me to sell more parts than I need

I just wanna thank Natalie for fitting me in for 9 o’clock in the morning so thank you thank you. I was concerned about driving with my engine light on didn’t know if I could drive safely with it on

Jovan is a good man.