Bailey was really good and sweet , made sure he didn’t waste my time there and was on top of letting me know progress on my vehicle. I appreciate that he had my car done prior to the time promised because he knew I was waiting. My entire experience there was horrible with everyone else including Paige the manager but thankfully Bailey was able to handle everything for me.
Service representative Trent was very helpful and courteous. He also took a extra mile to find and fix a noise in the back of my Volkswagen. Thanks to your honest and knowledgeable employee I feel confident in driving my Vehicle safely every day. Thank you Cardinaly for hiring a great person, excellent service.
Very professional and courteous.
Evrething exelente, thank you
Great Service from Service Department
While driving home and after paying over 1800.00 dollars to repair it, nothing has been fixed. The car stalled 7 times trying to get it home. It is doing the same thing we brought it in to be fixed. Please contact us asap to get this resolved. ****-****-xxxx or ****-****-xxxx
Bailey was very professional and handled what I needed. Explained to me what is recommended and I declined didn’t try to oversell me which I like. Great guy.
The people are very nice . And helpful.
Outstanding Customer Service. ???????? Bailey Sicklesteel.
I am very satisfied with the service
Informative and professional advice
My car was in your possession for 14 days. I don’t feel the repair specialist was very helpfully with keeping me informed on the progress. At one point he informed me that he is unable to repair the car and will need to return it unrepaired. I have never heard of a situation that a dealers service would be unable to make a repair under warranty. He said I would need to call other dealers as each is independently owned and he won’t be able to refer me to a different dealer. It ended up that he was able to repair and on day six I received a loaner which was a gas vehicle. He mentioned to make sure I’ll bring it back with a full tank. I said that I feel that VW should be able to afford a tank of gas since they are not providing an electric vehicle. Regardless, I brought the loaner back with a full tank just to find my car had only 40% battery. It was in your garage for two weeks and no one bothered to charge it for me. It was returned dirty with some papers left behind by the mechanic. The old standards of a customer service are long gone.
In case like this, I would have my car returned to me clean and charged.
One more thought. The moment I walked the service department, I saw three people who gave me a vibe that they hate to be there.
Short on conversation, sarcastic and not inviting.
You can call me if you want to discuss anything about this survey, but it nothing be re-done to fix it any more.
Paige did an amazing job today. She was prompt and answered all my questions.
He did a great job. I highly recommend this gentleman for his great work definitely is an asset to the company. He kept on calling us keeping us informed and up to date with the current situation. Just want to say thank you corona Volkswagen.
I was very satisfied with Bailey Sickesteel as my service technician. As I mentioned earlier, the only thing I was dissatisfied with was the price. Just seemed a bit expensive for a vacuum leak and line replacement. To be very honest, I took my car to my other mechanic in Riverside and could have saved over $400 dollars. I guess that's my fault. Bailey was great.
Visit completely satisfactory. Trent courteous and knowledgeable.
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