Unfortunately the wait was too long for an oil change (2.5 hours) as well as I was disappointed to hear that there are no drop off service for oil changes/standard maintenance. I have dealt with other dealership where the dealership will pick up your car do the service and drop it off. I suggest looking into making the service experience more convenient.
He gave attention to details and attended to my inquiries.
Great job. Great service. Bailey answered all my questions.
Thank you for the help today. I really appreciate how smooth this was.
I was told my car was gonna be washed and it wasn’t and I had to wait till the next day for my airbag replacement.i felt I could of been told they had to order my airbags when I got there or at least a hour after my car was there
Bailey did an excellent job and was very helpful. He really helped me a lot and I’m grateful.
To many problems with this car
Can you please let me know what else is covered on my prepaid scheduled maintenance so I can get it done befyit expire. Thank you!
Only two issues after service.
Inspection service message not cleared.
MyVW app not connecting with car.
Bailey is the best person to be working with when you’re getting raped by Volkswagen for a $1000 brake job on a four-year-old car.
This feedback is not based on Andrew’s performance. It’s based on his managers who I believe is named Paige. Andrew is clearly new. From the moment I dropped off my car Andrew who seems to still be training or recently out of training could have benefited from help. She seemed hostile when he asked questions. It took over 20 minutes for me to drop off my car for a scheduled appointment because he was the only advisor there; besides the manager who clearly didn’t want to be bothered by him or customers. He had issues with the VIN, then he printed papers asked me to sign without explaining that the work on my 1 month old ID 4 with a sensor issue could very likely not be covered by the warranty and cost me $250 to just diagnose it. The first set of papers he printed out were for my VW Atlas. Paige had looked at the papers prior to them being printed and approved them. It was me that noticed the papers were for the wrong car. I then asked about the $250 on the paper. The answer was that it wouldn’t be covered if something like a shopping cart hit it. The one month old car has had no accident or events leading me to suspect that this repair would very likely not be covered. After 6 hours I had heard nothing regarding my vehicle so I called and learned that the one technician that works on the ID4 had left early and it wasn’t going to be looked at that day. The next morning I missed Andrew’s call while at work and called him back on my break. He was again the only service advisor there and told me he was helping a customer and if he could call me back. After 20 minutes he hadn’t called back. With my break almost over and still not knowing the status of my vehicle I called back. Paige answered and was instantly hostile. She said didn’t he tell you he’s with a customer and will call back?! I was like yes I understand that but it’s been 20 minutes and my break is almost over and I really need to know what’s happening with my car. She refused to tell me anything and insisted HE had to call me back. With 3 minutes left of my break Andrew called me back. He proceeds to tell me the sensor was damaged by an outside event and won’t be covered. Nothing traumatic or noteworthy has happened to that car. If the sensors are so fragile that they can’t handle normal everyday driving, then the sensor is defective. Andrew did his best the entire time. Paige was miserable from the moment I dropped off the car. I currently have two VWs. I’ve only ever bought VWs. I will never bring another car in for service/recall work nor buy another car from CardinaleWay Volkswagen. Even if my car’s issue had been covered by the warranty, the experience still would not have been a positive one. When you’re just calling and wanting an update on your car, you should not be treated like you’re a nuisance. I may have been forced to pay $250 to be told the sensor is scratched, but it’s the last dollar Corona VW will ever get from me or from my vehicles.
Great service. Very professional.
Didn’t like that I was charged $250 fee when they couldn’t pin point the problem with my car. Was waiting for 4 hours at the dealership. Will not be return.
Bailey provided A1 customer service he was polite and professional and attentive! Very sigma
Failed to disclose that the $250 fee that goes towards repairs does not go towards anything additional that is found outside of what the designated repairs were. Went in to get my door fixed, but you couldnt do it until you had the parts, and wanted to charge a ridiculous amount for it. I decided to pass on that but still take the advice of replacing my brake fluid. At no point was it mentioned to me that it would be another $250 for a simple fluid swap. So i ended up paying over $500 for a simple fluid check. This is terrible business practice to retain customers. I have been here multiple times and was satisfied for the most part but now im just pissed off that you cheated me out of more money so i will be taking my chances elsewhere and advising others to not waste their time with any of the dealerships in that area. I learned a valuable lesson though in never trusting a dealership to do simple repairs again though. So thanks for that and ruining it for everyone else.
Iam very disappointed on the service I received. I took my car like 2 months ago because the engine light was on and they did some work on my car, I paid almost $2,000 so they could fix the problem but apparently they didn’t, so I talked to Bailey, hoping to get an answer about the problem in my car that wasn’t fixed and he still wanted to charge me $2,000 more when they should have known in the beginning what was wrong with my car and I wasn’t told. So I feel he lied to me and I didnt trust you guys with my car after what happened.
Bailey is very helpful and explains everything. I really appreciated him.
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