Octavio was prompt, responsive to questions, thorough, and made sure that I understood the service today and reason for recommended future repair.
Jonathan Ayala, was really nice! Took us step by step when we were getting ready to pay, making sure we understood!
Dealership did an excellent job on oil change thank you. Octavio has been doing my oil changes since I bought the car there does an excellent job.
Very pleased with the service
As usual, the customer care was excellent
I was very happy with my service. I made my appt in the morning and was able to have my car serviced the same day. I was in and out within an hour. Jonathan was very professional and helpful.
Jonathan was so professional and courteous.
Gene, was outstanding in helping me resolve an old problem, he listen, and took immediate action to resolve my issue, he has the uncanny ability of putting a person at ease, with his unique cars and compassion for customers. Gene did not just talk the talk , but he walked the walk. HoyFox Acura is blessed to have Gene on staff, I have complete confidence in his ability to resolve customer concerns and do it right the first time. Richard E Decatur III Customer.
Octavio is very helpful and explains everything in detail.
Octavio was professional and courteous. Satisfied with service provided.
Octavio Realzola exemplifies the highest quality of customer care in all things. He asks questions, offers options, and thinks outside the box for solutions.
My brakes didn’t get checked as requested, I was told by Jonathan that he would call me today (Monday- 3/3) to schedule a time to get my brakes checked and get a loaner vehicle and I never received a call to get scheduled.
Johnathan has gone above and beyond to provide exceptional service and service recommendations. Grateful for his professional customer service!
Very courteous and accommodating!
Outstanding. They did a very good job in a short period of time. Very personable and knowledgeable
Awesome, friendly, professional Service Coordinator. Thank you for getting me scheduled so last minute!
Octavio was very nice and professional, got me in and out of service quickly!
Jonathan did a great job overall, and also got me in and out quick.
Thank you
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