Ivan was awesome! Very helpful and professional.
I had a scheduled appointment at 0745. Sat in your waiting area for two and a half hours. I was told my vehicle would be ready no longer than 15 minutes. I was notified exactly when my hood was open and yes it only took 20 minutes. So I don’t know why it took so long.
Mr. Gonzalez is very reliable and caring . He answers all phone calls within a good time frame . He does not put me off. I can text him if need be. He answers my questions. I hate going through the answering service. The people that make appointments ya don’t know I am at the facility after speaking with my service manager ……. I hate dealing with them. All they have to do is look in the Lexus waiting room to see who is there rather than calling you over and over looking for you.Mr. Gonzalez is wonderful and I am pleased he took care of me.
Excellent work. Extremely satisfied.
Thank you for always being attentive and patient !
I was entirely satisfied with Arturo’s assistance. He was highly attentive and addressed all of our inquiries.
Arturo always does a job well done !
Jessica was awesome, she took care of us. She kept us in the loop of all that was going on with our vehicle. She did everything great, she made this experience pass by quickly. We are very thankful that she knows what she is doing and it seems to us that she loves doing it. Thank you Jessica.
4 hours is too long to wait for an oil change and alignment. Then I had freeway trafic to face on my 45 minute drive home. I am 78 years old so I was rather tired. I was told it would take 1 1/2 hrs to service.
Ivan is always professional and provides the best service!
Great service. Ivan, you're the best!!
Arturo was pleasant and helpful.
Ivan really cares and gets involved with the service for the vehicle. He knows first hand what’s going on with it. He’s the best rep I’ve had in my past 4-5 vehicles which translates to at least 10 - 15 years. He provides top notch customer service with a no frills approach. I really rely on him and thankful for his candor in my service situations. I recently made a bad choice with another mechanic business for my brakes and he helped me understand everything.
My service advisor Mr. Arturo Gonzalez always goes above and beyond personalized service as he keeps me apprised of my cars needs, costs, transportation needs and any recommended service. I give Mr. Gonzalez a 5 star rating
Excellent service. Ivan is a keeper
Arturo is a great asset to your company, why BRINGS PEOPLE BACK!
Ivan is amazing. He always goes over and beyond to help. Great customer service!
Always provides top notch service! The best!
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