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Real Reviews From Verified Customers

Service Center Review Summary

5 star 808 reviews 67%
4 star 216 reviews 18%
3 star 28 reviews 2%
2 star 89 reviews 7%
1 star 60 reviews 5%
Review Us
Javier P.
1 out of 5
3/9/2025
Not satisfied this visit. There was no air added to my tires 2 were at 28 psi and no windshield wiper fluid/ water added. These are fundamental steps to the service process. What good are the videos and checklists if these small things are not done.
Adolfo H.
5 out of 5
3/9/2025
Appreciated the Great service and customer service.
Anna O.
5 out of 5
3/9/2025
Everything was fast and great
Mario H.
2 out of 5
3/9/2025
The service was great. Everything got done. I especially like the videos from the service professionals. The only thing that was not perfect was the wait time. My appointment was at 8:30 AM, I got there around 8:15 and my vehicle wasn’t ready until 10:30 AM. It was quite a wait other than the wait time. Everything was great. The account manager was especially nice. I will definitely go back, but just work on the wait time. Thank you.
Eric R.
5 out of 5
3/9/2025
Excellent!
Eduardo R.
4 out of 5
3/9/2025
Ashley Angel is simply THE BEST
Paul M.
5 out of 5
3/9/2025
Great
Victor H.
4 out of 5
3/8/2025
Mike Torres and his team were great once again. I wanted for my service work and I was i and out in less than an hour!!!
Nathalie G.
5 out of 5
3/8/2025
Great customer service
Ernest V.
5 out of 5
3/8/2025
Janeth has great customer service & answered my questions very knowledgeable regarding my vehicle repairs.
Aurora E.
5 out of 5
3/8/2025
Micheal is a great asset to your service department. He tells you everything in detail and keeps in contact with you with the status of your vehicle.
Elias R.
5 out of 5
3/8/2025
Great customer service for a walk in and fast. Very good job and thanks for the car wash.
Mark G.
4 out of 5
3/8/2025
Why is there a 3% service charge when, paying for service, using a ToyotaCredit Card?
Carmen R.
4 out of 5
3/8/2025
Very good service from the moment I arrived until they delivered my vehicle and excellent explanations about the needs and costs for my truck. In fact, I always ask Michael J Torres to assist me. Thank you, Mike.
Luis V.
2 out of 5
3/8/2025
Agent was great, exelent customer service. However, we requested shuttle service for the 3rd time. We waited closed to 3 hours. The shuttle would come and go but never got a call for the service.
Amanda R.
5 out of 5
3/8/2025
Great service and communication!
Lorenzo R.
5 out of 5
3/8/2025
Excellent service, Excellent service
Efren P.
1 out of 5
3/8/2025
I went there for a recall on my truck, I had an appointment. I get there and I’m told the parts are not there. That they need to replace the engine. I was not aware that they need to replace the engine. I ask for a loaner, I’m told that I need to wait for a manager. I’m there til 09:30. Then the advisor comes back and tells me that my recall is fix but that my engine is not there, that is ok to take my truck. At this point I’m confused first I need to leave my truck then I don’t . I would like to seen a manager but not even that.
Carlos G.
5 out of 5
3/8/2025
Excellent service
R H.
5 out of 5
3/8/2025
Excellent service, very efficient employees! Thank you so much! And have a nice day!!

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