This is the second time I've been to your business and I do appreciate you helping me I will use you not from now on as I am moving here to Columbia and I enjoy having you be by Auto repair person thank you
The professionalism of India Kozel keeps me coming back
Tyler was great to work with. He was very responsive to my questions and kept me informed during the process.
In for an oil change, service writer was friendly and professional.
She was very helpful and informative
They did a great job and helped me with some problems that I didn't know I had and really appreciate it.
Always grateful for Brian Smith’s team at **** Smith Ford. I wouldn’t dream of dealing with anyone else.
Transport was so helpful.
Service writer was very professional and friendly. Explained everything and provided additional information to me.
Tyler keeps you informed on what is happening when there is a delay.
Thank you for another great experience with your service department. The messages were most helpful and the link to pay on line is great along with the car being delivered back to my house.
Giovanni so far is the best and I do mean the best advisor/employee that Ford has. He listens and he was very pleasant. He gave me options and that’s something no one at Ford has done since 2022.
Service advisory had very little knowledge on Battery recall stating Ford has no solution to solving the recall battery.Had to pay full price for new battery the manufacturer battery has a recall. Please refund for battery and find a solution so new battery would not have same problem
I left the vehicle for 2 weeks to have a part replaced and the part didn't come in. Then I brought my vehicle back when the part came in on Tuesday and by late Thursday I was told it needed another part. I was never offered a loaner. I had also given instructions for the 10,000 mile service to be conducted and it was not done. The rep tried to blame the technician. I was very disappointed in my new Explorer having a problem then disappointed in the service situation.
Good communication and working with rental vehicle.
He did a great job kept us updated on what was going on with our vehicle. The establishment was a great place to do business with and was very nice clean and everyone was very friendly. Thanks
The work was done quickly, India Koželi was friendly and professional, and the waiting area was comfortable.
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