India was great! She kept me updated on what was happening with my car and did what she could to assist me every step of the way!
Tyler was great. Very personal and knowledgeable. Great dude.
I greatly appreciate the way i was treated upon arriving at **** Smith on Garners Ferry Road. Not only was i given a time of when to expect a call telling me what was wrong with my car, that call came when they said it was done. I was given a ride home and picked up when my car was finished. The driver was exceptionally pleasant and opened the door for me. Also the car was clean.
Tyler was very helpful and the service was quick and efficient
Phenomenal Service at Ford!
I had an outstanding experience with the Ford service department, thanks to Giovanni, my technician liaison. From start to finish, he went above and beyond to ensure my needs were met. Even though I mistakenly scheduled the wrong date, Giovanni found a way to squeeze me in and kept me informed throughout the process. His communication was excellent, and he made sure I was updated every step of the way.
What stood out even more was witnessing how Giovanni handled a challenging interaction with another customer. His professionalism and calm demeanor in a frustrating situation were remarkable. It’s clear he truly understands the meaning of great customer service and how to navigate difficult circumstances with grace.
I highly recommend the Ford service team and commend Giovanni for his exceptional work. Thank you for making my visit such a positive experience!
Everything was satisfactory except for one complaint I had about my wheels brake squealing. I never did find out what that problem was now I’m having to take it back in next Monday on the 20th to revisit that problem.
Nicholas did a Great job.
Thanks
Excellent service India! Went above and beyond to get our vehicle serviced. Researched everything, gave us choices and debated w our insurance person to get positive responses for us and our vehicle. All customers should be so lucky to have India help them.
John & Melanie Thompson
All work was completed before estimated time. Thank you for timely and efficient work.
Giavanni is a class act, excellent service with providing and finding the right information each time. Thanks to your service for keeping my ford in immaculate condition.
India was super nice really enjoyed working with her. She was very responsive when I had questions would recommend her to anyone.
Tyler is an amazing service advisor
Tyler was a total professional and took care of all my needs immediately as I checked my truck in for services. Thank you!
My experience with Giovanni was one of the best ever having to deal with Ford. He was very professional and completely helpful in my situation. even though the outcome didn’t turn out the way I wanted it too. He contacted me every bit of the way. Let me know what was happening and referred me to one of the best sales representative to complete my process on moving forward. Looks like I’m gonna be seeing you guys a lot more and thank you very much for everything!!
Thank you Nicholas! Always the best service, I so appreciate it.
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