Dick Smith Ford Auto Repair Service

I came in at 7 o’clock this morning. I did not have an appointment I asked was that OK? The guy told me that since I have an electric car that the maintenance would not take that long. All it is is tire rotation, and check my battery and I end up staying till 1039 and still did not get my car looked at. I kept checking on my car. They kept telling me that two people was ahead of me and when I asked them to check my car the last time and if they still haven’t touched my car to bring it to me, they did not. I had to go back out there and ask them to please bring me my car so today I didn’t get any service. I sat there for 3 to 4 hours just to have my tires rotated and the check my battery I drive Mach E Mustang. I do understand that I didn’t have an appointment in the y’all are extremely busy, but if y’all were that busy, I feel like you should’ve came back and told me that my wait time will be 3 to 4 hours and give me that option. I was told that it wouldn’t take long and yes, we’ll see you

Yes. Giovanni Bencini was excellent. He listened to my concerns and understood how important it was that my concerns with my vehicle were resolved. Thank you Giovanni.

Tyler was great!

I’ve always been satisfied with the service experience that I receive from **** Smith Ford. The professional and courteous service that I receive from Mr Bencini is second to none he is always helpful and answers my questions concerning my vehicle and keeps me updated as to the status of the service on my vehicle

They stole my property inside my vehicle that was a bad expenses with this dealer i won’t recommend no one to go there not even for a oil change

Well satisfied with Giovanni and **** Smith!

Great job

It was a good experience

Very cordial and inviting also very knowledgeable

Lots of improvement since my last visit

The car sounds worst now than when I bought it in . I spent 2000 dollars on repairs and the car is still making a ticking noise car has no break fluid it and I am sure they told me it needed it does not look like the tires were rotated cause one of them had nail in it and it is in the same place . I am really not sure what was diagnosed because they surely did t diagnose this loud noise when you crank it up. Not satisfied at all.

Thanks Nick for all your help.

Job well done

Great Service!

Great customer service- thank you.

None

India was very friendly and polite. She squeezed me in today and took care of getting my car serviced. She informed me along the way to the progress and advised me on my issues with my brakes. So, everything is doing fine, but she told me to let her know if I have any issues in the future to contact her. I appreciate the great service.

Great service, thanks

Professional, and informational. Not pushy, and allowed me to explain my situation and what I wanted out of the service. I look forward to having my truck serviced there for the years to come due to Giovanni. Thank you!

Giovanni was extremely helpful and provided great service. He did a great job of explaining everything, including the new system of texting updates and videos while the service is being performed.