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Real Reviews From Verified Customers

Service Center Review Summary

5 star 138 reviews 73%
4 star 31 reviews 16%
3 star 4 reviews 2%
2 star 9 reviews 5%
1 star 7 reviews 4%
Review Us
Stephen P.
5 out of 5
1/11/2025
Great service as always
Roy F.
5 out of 5
1/10/2025
Everything was great. Don always does a great job.
Allen C.
4 out of 5
1/10/2025
Your service is beyond any others. I am always treated very well
Barbara G.
5 out of 5
1/7/2025
Don was great. Kept us informed of the status of the vehicle check. Explained all in great detail. Inspired confidence @ all times.
Matt C.
4 out of 5
1/5/2025
Excellent service!!! I’ll be back!
Roy C.
1 out of 5
1/5/2025
I had to get new tires for an ES350 that was 4 months old. Explanation was that Lexus does not put the best tires on its new cars. I was quoted a price of $1,200 for the tires and balancing. The total price was over $1,400 with no further explanation when I inquired as to the difference. The whole experience with purchasing a new Lexus from Moses was completely unsatisfactory as well as the experience with servicing it. I will be filing a complaint with Lexus USA on what I believe could fairly be considered fraudulent practices by Moses Lexus.
Brittany K.
2 out of 5
1/5/2025
Way overpriced
Vicki D.
5 out of 5
1/5/2025
Received great service
Jacqueline F.
1 out of 5
1/3/2025
3rd time I have drove 45 minutes with the same problem. Back gate won’t automatically close correctly. 1st and 2nd time was told it was fixed but only worked temporarily. This time they determined they “think “it is one of the shocks . Part is now on order and hopefully trip 4 will take care of it
Saleem S.
5 out of 5
1/2/2025
Good service
Bonnie L.
1 out of 5
1/2/2025
I Would rather not discuss it . We need to do business and I would like to just forget about it and carry on. I feel certain you know the issues.
Barton H.
5 out of 5
1/1/2025
Great Job.
Kenneth M.
5 out of 5
1/1/2025
OK. Always great service!
Richard K.
2 out of 5
1/1/2025
I was thorough in my response online concerning my experience. I am happy to talk with anyone about why I am very dissatisfied. It is more than what I experienced today.
James J.
5 out of 5
12/31/2024
As always I am pleased with your service department. The associates were friendly and courteous. Although it appeared on my phone, it was explained to me everything that was done to my Lexus. Thanks for a great and timely experience.
Mark S.
5 out of 5
12/31/2024
Travis was out today, but John filled in for him and was amazing. On a day where it was busy and hectic, John took the time to keep us informed. He did a fantastic job!!!
Joseph C.
5 out of 5
12/31/2024
Don was excellent. Very pleased.
Robert H.
5 out of 5
12/29/2024
Great!
Connie S.
5 out of 5
12/28/2024
Also the best!
Neville C.
5 out of 5
12/28/2024
Thank you for the great service and accommodating us during this busy time.

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