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Real Reviews From Verified Customers

Service Center Review Summary

5 star 211 reviews 65%
4 star 64 reviews 20%
3 star 17 reviews 5%
2 star 17 reviews 5%
1 star 18 reviews 6%
Review Us
Linda R.
3 out of 5
12/10/2024
I didn’t see Cassidy. Someone else checked me in.
Andrew B.
2 out of 5
12/7/2024
Arrived to have oil change and noise looked at. Tried to add on tire rotation when I never asked for one and it was removed before service started. Had to wait awhile and then was asked to take a ride tech to hear the noise. Take a ride and my cars screen keeps starting and rebooting (didn’t do that before I came in). He stated it might need an update, convenient it happened the same time I came in…..Tech heard the noise and says he has a fix. Waited another 30 minutes and was told he put felt in the area and they didn’t have time to work on the screen update. Still hear the noise…. Great fix and my screen keeps rebooting and restarting like it’s having a seizure. This is very distracting while driving and can’t safely take calls or listen to music. I am very disappointed and upset with the service I received.
Katrinka P.
4 out of 5
12/7/2024
Tyler did give over the paperwork with me
Claude S.
5 out of 5
12/7/2024
I always get great service there. Our last 3 vehicles came from Moses.
Timothy M.
5 out of 5
12/7/2024
Great job. I was in and out in no time.
J B.
5 out of 5
12/7/2024
Very professional and friendly service team. The communication was excellent!
Robert M.
5 out of 5
12/7/2024
Great service. Taylor was great!
Mike P.
4 out of 5
12/6/2024
Amazing staff and dealership!
Kevin W.
5 out of 5
12/6/2024
I was completely satisfied with my experience from drop off to pick up and the quality of work done, and will return for future service needs.
David D.
2 out of 5
12/6/2024
Excellent service and friendly staff. Then I was charged a 3% fee for using my credit card. I use my credit card for most purchases and do not see any one charging a 3% penalty fee. My service history will confirm that most of my service has been performed at Ball Toyota however they could not fit me in until next week. I called Ball and confirmed they do not charge a 3% service fee. I will be going back to Ball Toyota. Even though I live in SA.
Lewis P.
5 out of 5
12/6/2024
The people in your service dept are TOP NOTCH….they do a very good job, Thank You for your service dept’s excellent work..
Lucindia T.
5 out of 5
12/5/2024
Great team!!
Ronald J.
4 out of 5
12/5/2024
As always your service department is always hospitable and welcoming. The waiting area was clean and the wait time was short. Moses has been a great dealership to work with for many years for me and my family.
Tawnna E.
4 out of 5
12/5/2024
Happy to comply ..
Robert W.
4 out of 5
12/4/2024
They do a good job and the waiting area allows me to keep up on my work with good wifi
Emily B.
4 out of 5
12/4/2024
Taylor was very nice, helpful, and fast!
Dale R.
5 out of 5
12/4/2024
Good people and service
Daniel C.
4 out of 5
12/4/2024
Fast and friendly service. Always exceptional
Dana J.
4 out of 5
12/4/2024
Every thing went well!
Karen D.
4 out of 5
12/3/2024
Yes, I'm very satisfied with the service I received from Gary.

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