Made an appointment for an oil change and requested a 12pm pickup. It took till 1:45 and I could never get anyone on the phone for an update.
Brittney was awesome to work with! Very responsive and informative with any questions I had. Thank you!
I was surprised that no paper was placed on the floor of the car and that the car was not washed after service.. the service tag was left in the vehicle
I asked for an oil change they did not do that nor did they replace oil from the oil leak and left my vehicle low on oil upon picking it up!
I had some concerns about my car and he explained things and I felt relieved I hope he will be the one to always work on my car
So far so good! My only question is, since Hyundai put in a new motor why didn’t the mechanic reset the odometer to 000000.00 to track future maintenance on the new motor ?
He he is always helpful and friendly. He also keeps updated to what is happening with my car.
I don't blame **** Smith Hyundai for not having the necessary parts to replace my Electric Oil Pump. I blame Hyundai USA/Hyundai Motor Corporation for the failure in scheduling recall repairs on several occasions without the knowledge/awareness of whether or not the dealer has the necessary parts to fix the issue. The dealers blame Hyundai USA/Motor Corporation and vice versa. I really do not care who is to blame. Just please fix my car and quit wasting my time.
I scheduled with someone via text & they forgot to put me on the schedule. They worked me in anyway which I guess was nice but at the same time they sort of had an obligation to do so. They failed to tell me I would be waiting TWO HOURS on my oil change. I would have rescheduled if I was told that. Then they send a text message stating if I have any questions to please communicate via text. So 45 minutes into waiting, I asked how much longer it would be & no one texted me back for 30 minutes. The gentleman at the desk was a nice guy & I'm sure there’s a reason everyone was behind. But my gosh, where’s the communication?? This was my last free oil change so Im not going back. Atrocious visit.
After 90 minutes waiting for routine maintenance, no one in the service department could tell me the status of my car. My advisor disappeared. After about 20 minutes somebody finally wrote me up.
Every time I come in to **** Smith for some reason yall find a excuse not to take care of me as a customer or my vehicle I keep scratching my head and wondering why this is happening to the point of giving up on this vehicle. This vehicle was my first new car and it has been a nightmare. The service at **** Smith is the worst service I have ever experienced in all my years. I have had three mechanics look at my vehicle about the leak but all three advised me to come to the dealership because of warranty so I did even though they spotted the problem. If you have any questions please feel free to call me @****-****-xxxx
Chris was very helpful and great.
But, there was a big problem.
Please do call me if you wish to discuss.
Thanks.
Brittney Valente was very helpful and expedited the needed parts for the warranty. Experience with **** Smith dealership has been very good.
This is my first service and your survey asks if I want a trade in estimate? Service department excellent. Survey incredibly dumb.
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