Brittney Valente was very helpful and expedited the needed parts for the warranty. Experience with **** Smith dealership has been very good.
This is my first service and your survey asks if I want a trade in estimate? Service department excellent. Survey incredibly dumb.
Brittney kept me informed about my truck
Javoris and Chris in the service department did an excellent job in getting my warranty work done much quicker and at a lower cost than I expected. Thank you.
Brad was great. Once I got home and looked at the bill, I was shocked to see over 400.00 in labor! I was there 2 hours. I am not sure how you justify that.
I am very happy with the service we received.
Javoris Gray was very attentive to taking care of our needs. Great service experience. Good customer service is hard to find. Javoris Gray has treated us like he would want to be treated. He remembered my name and what we brought the vehicle in for. Very much appreciated.
Javoris goes the extra mile to accommodate customers. He is always professional and does his best to get you taken care of and back on your way as quickly as possible.
Excellent job today and very prompt
The repair on the vehicle was perfect - warranty oil pan seal. The other item I requested was an oil change. I still don't know if the filter was changed and does not appear on the invoice, so I'm assuming no. I put in a request with your online service and never received a call back, several calls during the process were unanswered. I was more than happy to pay for the filer, just ask me. Makes zero sense to come back for an oil change. I will use **** Smith for warranty covered items, but doubt I will buy another vehicle from your company.
My service was great and she was very good at communicating throughout the process.
Real nice guy has a good rapport with his customers.
Chris is a very valuable employee and the only reason I bring my car to you guys.
Brittney is the best- friendly, professional, prompt, and thorough. I always trust her advice and judgment. Thanks again!
Typically when o take my car in for service at a dealer, they vacuum and wash the outside. Neither was done.
I will do. Your. Service was great and time was to find out what was wrong and your people did it in a timely manner.
Javoris was a delight to deal with. He made the whole experience so easy.
Great service and conversations with all the guys there. Great crew!
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