I am extremely dissatisfied with the service I received from Brad Kohl at Hyundai. Not only was he unhelpful, but he also dismissed my concerns in a rude and unprofessional manner. I left feeling completely ignored and frustrated, as he made no effort to assist me or address my issue. This kind of treatment is unacceptable. I plan to contact Management in the service department on Monday.
First time to service my Santa Fe. I got service from both the Grays. Super professional guys. Explained everything. Kept their word with the total wait time. The process is so smooth. Great coffee machine for in the waiting room!
Brad was great in providing updates and options. Appreciate the care and time in ensuring my vehicle was serviced and ready in a timely manner.
I was informed that you do not work with Car Sheild. Paying for that coverage doesn’t do me any good as far as your dealership is concerned.
Brittney was great with keeping me updated on the parts,and when they came in,and setting up a time to bring vehicle in to have the work done.Also I really appreciated getting my car back the same day that I dropped it off........thank you again Brittany......great job
I was not serviced here in months. Someone must have entered my information incorrectly. Please fix this.
Brittany is EXCELLENT...professional + articulate + totally focused on CUSTOMER SATISFACTION. Very pleased with your dealership + service.
Brought my 2022 Santa Cruz in for check engine light problem, 2 hours later , they turned the light off and said they couldn’t find the problem with the rough changing transmission, I drove home light came on 5 minutes later and car shifted rougher than it ever has , I will be back in the morning and I expect it to be fixed . I also found that 2022 models have a bad history of transmission problems and were on recalls . This vehicle is having the same drivability problems as were described on recalls . Transmission replacement is advised , not a patch job or excuses …and no run around stories.
Had a 9:30 appointment for an oil change. Car wasn’t ready until 3:30. Once I picked the car up it now has a NEW NOISE I NEVER HAD BEFORE. Chris says it may be the rear shock absorber upper insulator which has a TSB. Now I have to go back again. Have always had Toyotas with no issues. Now have 2 Hyundais and greatly concerned. So many recalls and issues.
Brad did an excellent job of taking care of the servicing my car.
Great service, thank you!
Very hard to communicate with. Could not call them directly. Not updated in a timely manner from them.
The technician who worked on my vehicle went above and beyond to provide me with the best service possible!! I am extremely impressed.
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