Chris is amazing and very knowledgeable
Brad Kohl was rude, dismissive, and had a profound lack of knowledge in helping me with my issue. There was miscommunication, dishonesty (I have proof), and I’m left utterly speechless at the level of customer service I received. I was able to call a competitor (another Hyundai dealer in the upstate). They were able to assist me with my warranty claim, begin repairing my vehicle, and provided a much better customer experience. I will never return to **** Smith to purchase or repair any vehicle. I have three other family members with Hyundai vehicles. I have made sure to let them know my experience. I will also be leaving Google, repair pal, and Facebook reviews outlining my experience.
Brittney was great and very helpful. She works hard to keep everyone informed.
Great customer service from her. Timely repair status updates. Easy personality to work with.
Brittney gets a 100/100 from me every time I bring my vehicle for service. She’s thorough, knowledgeable, friendly, kind, attentive,…well, the list goes on. I appreciate all she does and how she makes me feel like I’m part of the **** Smith Hyundai family by always going above and beyond. She’s very welcoming and very warm to speak and interact with. Thank you for hiring such an exceptional employee. Thank you Brittney! You are the absolute best!
Chris King might be one of the only reasons we keep coming back. His professionalism is what you expect and want. As well, the new texting/online system with videos from the technicians is a great step in improving our trust with this service center. BUT the advisor and customer service is the biggest difference maker for us. Chris King is the standard for excellence.
Very pleased and will return with future sales and service issues
When you was paying for oil change 7500 now I am paying 5000 why
Chris is great, and has been for many years.
Your service guy overfilled my oil and waisted oil on the top of my engine cover. Your employees Chris and the service tech where rude and treated me like i was supid. I will not bring my car back again you have lost a customer.I would like for someone to call me about this my number is ****-****-xxxx
Thanks to Andy and Brittany for working me in after **** Smith Corporate called and set up my service appointment on Feb 14 at a **** Smith Ford in Columbia, SC. I didn't notice the wrong service center in the confirmation text and was told I did not have an appt when I arrived at DS Hyundai in Greenville this morning. After explaining my problem to Andy, who was sharing an office with Aaron the SM, he immediately stepped up to get my oil change done and I was out by 10:30. Andy and Brittany went above and beyond and I appreciate their help. By the way, Chris is usually who I deal with in Service but he was on vacation today. And if Corporate Service scheduling calls again I will politely refuse their help and call DS Hyundai in Greenville to set up my own appointment. Thanks for asking.
Vehicle is brand new and the shop lost all but one of my OEM valve stem caps. How does this happen? Won’t be having them touch my tires again but the oil change was done properly.
Brittany is always very helpful and very communicative. She has helped me for several years and it my experience is always good
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