The service department was unable to program my key fob and I had To pay over $200 just for the attempt. If they had told me this could happen when I booked the appointment I would not have kept the appointment
Lack of communication. My car has been at the dealership since 11/18/24 for service with minimal communication . Service department does not answer the phone or return phone calls.
Chris, was very professional and knowledgeable!
I have been in the automotive business for 30 years and I was impressed with the level of service that I received from Chris and **** Smith
Hyundai!!
The communication was lacking. Having to go into the service department in order to get any communication on my vehicle did not make me very happy. I shouldn't have had to call 5 times and leave multiple messages and be put on hold for 15 min with no answer. We were put on hold 2xs for more than 10 min with no answer.
Chris and I communicate well and the service he's provided me has been great!
Excellent service from Javoris Gray!! Thank you.
It was fast and professional
We had a great experience and the staff were very knowledgeable! Great customer service and everyone was so helpful!
Not completely, was not pleased with Brittany's communication with this process - but was satisfied with the help I got from Andrew Cluck who listened to this horrible experience and made the attempt to make it all correct and right.
Chris was great, thank you
Javoris provided great customer service. I’m very pleased. Thank you.
Everyone was very pleasant to work with and very prompt with their services thank you so so much for all your help!!!
Great work . Professional team
Chris always delivers excellent customer service!! He goes above and beyond to make sure all things are taken care of with my car. His professionalism and kindness makes it a great experience.
I get my Santa Fe serviced at **** Smith Hyundai because Chris King provides excellent customer service always. He puts the customer first and answers all my questions professionally and responsibly. Thank you, Chris King.
Mr. Gray was very informative, professional, very easy to talk to, explained the issue very well. And very friendly
Your waiting room needs a significant upgrade. The current state reflects poorly on the management and the brand.
Social