Dick Smith Nissan of Columbia Auto Repair Service

Kaitlyn was professional and courteous doing my service order. Thanks so much!

I ask the service check in personal if they could top of my cooling, check my fluid in MY tr transmission he yes I check my receipt it said I declined and **** Smith have always vacuum it's no problem because I have CRIPPLE ARTHRITISI have to come next month.Have a nice weekend my som Malcolm C

Fast service

I appreciate the professionalism and the quick responses.

She did a great job!!

No I wasn’t completely satisfied with my service. When the gentleman was asking about what brought me in today? I explained that I came for an oil change. He proceeded to tell me about what I needed done to my car and have I had this done response was no I just need an oil change. He proceeded to talk about the difference in the oil. That one weight was heavier and how one disburses through the car quicker along with the prices. My response was okay but I mentioned my coupon was sent to me by your company and I was viewing over it to see what oil was recommended for my car and His remark was what ever that’s worth talking about the coupon and responded you take that up to cashier they would handled that. He was talking about the oil prices that were 85 - 95 dollars which I understood that, but that was before applying the coupon discount. I understand that, but I felt he was rude by his remark. You didn’t let me completely respond to what I came for and what was needed and what I expected from the coupon and anything else that would follow. I felt rush in ways to make a choice that’s when I called my other half and he told me that 20w synthetic was recommended for my car. I felt the gentleman was a little frustrated before or during our encounter. He could not recommend anything to me at this point because of his first impression he gave me. I truly have given **** Smith’s Nissan outstanding customer service in the past with my children and spouse vehicle. When I decided to leave the Toyota family and join the Nissan family my experience was great until this encounter. Only one positive thing came out from this unpleasant experience was you took care of the recall about the key.

Satisfied with the service very much so. But, what; no customary car wash? Spend over $500 in repairs and no wash? That's not **** Smith Nissan reputation and standard.

Very good job

Mr. George was willing to help and that he did. I always like his service and hope that he might be my service advisor again.

She was very nice and helpful but over all service was lacking

Great service and friendly staff!

Great service

She was great and honest we thank her that

Outstanding job

Thx-

No comment

They always take care of me. Daniel and Doug made everything easy. In and out with no hassle.

Kaitlyn is a great service writer, always takes care of my car problems.

It was a pleasant experience

Dominiq was great. Very kind and helpful, and great communication.